Account Suspended even though its paid - BAD

I'll keep on giving you bad ratings until you do something about your absolute **** service. How do you suspend my account, when the account is paid and proof of payment is sent. On the same day payment is made and proof is sent, you send me a suspension email but it states, if you have paid ignore the message. Then i call and Im told, Vox has to 'SEE' the payment. Whats the proof of payment for then? Vox is one headache after the other, bad lines, bad service, ********** servicing from agents