SJ
Senzy J
1 reviews | Active since Jul 2012
07 Apr 2025, 13:18
Account query
I just received a bill of R975 yet I am on a contract of R699 and been paying this amount, no explanation no call to tell me why the increase. Half the time I have no connection now they are ****ming me when I should be reimbursed for all the times I have been paying for service however with no internet connection… Vox is a new low for you and I am tired of you… ref VOX***9
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
07 Apr 2025, 13:29Good day, Senzy J
Thank you for your review
Kindly note that the details of your complaint has been sent to the customer Service team to assist.
As per notification sent:
From | Vox Telecom [***]
To | Nondumiso Zondi
Subject | Vox Price Alignment
Date Sent | 2025-02-25 14:23:14
Status | Sent Successfully
Message Headers |
Attachment: HtmlAttachment-0.html (58KB)
Attachment: PriceIncreaseContractReview-***.pdf (61KB)
Dear Valued Customer,Thank you for your review
Kindly note that the details of your complaint has been sent to the customer Service team to assist.
As per notification sent:
From | Vox Telecom [***]
To | Nondumiso Zondi
Subject | Vox Price Alignment
Date Sent | 2025-02-25 14:23:14
Status | Sent Successfully
Message Headers |
Attachment: HtmlAttachment-0.html (58KB)
Attachment: PriceIncreaseContractReview-***.pdf (61KB)
We'd like to inform you that Vumatel, our upstream provider and the owner of the Fibre network infrastructure in your area, will be implementing price adjustments from 1 April 2025.
The applicable price adjustments are as follows:
Line
Speed | Rate as of 1 April 2025,
incl. VAT*
25/25Mbps | R490pm*
50/25Mbps | R685pm*
50/50Mbps | R775pm*
100/50Mbps | R895pm*
100/100Mbps | R975pm*
200/200Mbps | R1 185pm*
500/200Mbps | R1 275pm*
1000/250Mbps | R1 375pm*
1000/500Mbps | R2 299pm*
Speed | Rate as of 1 April 2025,
incl. VAT*
25/25Mbps | R490pm*
50/25Mbps | R685pm*
50/50Mbps | R775pm*
100/50Mbps | R895pm*
100/100Mbps | R975pm*
200/200Mbps | R1 185pm*
500/200Mbps | R1 275pm*
1000/250Mbps | R1 375pm*
1000/500Mbps | R2 299pm*
*Where a network operator increases its charges, clause 9.5.2 of Vox's General Terms and Conditions allows Vox to increase its charges of the affected service in proportion to the increase in cost.
The adjusted charge applicable to your Fibre to the Home service, as per the attached, will be effective 1 April 2025.
If you're interested in exploring your Home Fibre options, we offer a range of Fibre bundles to suit different needs and our team of dedicated sales agents will gladly assist in finding you the best fit.
Should you have any questions, please send a mail to ***
We thank you for your continued support and want to reassure you of our commitment to providing the highest level of customer care and market-leading products.
Kind regards,
The Vox Team
If you're interested in exploring your Home Fibre options, we offer a range of Fibre bundles to suit different needs and our team of dedicated sales agents will gladly assist in finding you the best fit.
Should you have any questions, please send a mail to ***
We thank you for your continued support and want to reassure you of our commitment to providing the highest level of customer care and market-leading products.
Kind regards,
The Vox Team
Vox Telecom's reply07 Apr 2025, 13:29
Official
Good day, Senzy J
Thank you for your review
Kindly note that the details of your complaint has been sent to the customer Service team to assist.
As per notification sent:
From | Vox Telecom [***]
To | Nondumiso Zondi
Subject | Vox Price Alignment
Date Sent | 2025-02-25 14:23:14
Status | Sent Successfully
Message Headers |
Attachment: HtmlAttachment-0.html (58KB)
Attachment: PriceIncreaseContractReview-***.pdf (61KB)
Dear Valued Customer,Thank you for your review
Kindly note that the details of your complaint has been sent to the customer Service team to assist.
As per notification sent:
From | Vox Telecom [***]
To | Nondumiso Zondi
Subject | Vox Price Alignment
Date Sent | 2025-02-25 14:23:14
Status | Sent Successfully
Message Headers |
Attachment: HtmlAttachment-0.html (58KB)
Attachment: PriceIncreaseContractReview-***.pdf (61KB)
We'd like to inform you that Vumatel, our upstream provider and the owner of the Fibre network infrastructure in your area, will be implementing price adjustments from 1 April 2025.
The applicable price adjustments are as follows:
Line
Speed | Rate as of 1 April 2025,
incl. VAT*
25/25Mbps | R490pm*
50/25Mbps | R685pm*
50/50Mbps | R775pm*
100/50Mbps | R895pm*
100/100Mbps | R975pm*
200/200Mbps | R1 185pm*
500/200Mbps | R1 275pm*
1000/250Mbps | R1 375pm*
1000/500Mbps | R2 299pm*
Speed | Rate as of 1 April 2025,
incl. VAT*
25/25Mbps | R490pm*
50/25Mbps | R685pm*
50/50Mbps | R775pm*
100/50Mbps | R895pm*
100/100Mbps | R975pm*
200/200Mbps | R1 185pm*
500/200Mbps | R1 275pm*
1000/250Mbps | R1 375pm*
1000/500Mbps | R2 299pm*
*Where a network operator increases its charges, clause 9.5.2 of Vox's General Terms and Conditions allows Vox to increase its charges of the affected service in proportion to the increase in cost.
The adjusted charge applicable to your Fibre to the Home service, as per the attached, will be effective 1 April 2025.
If you're interested in exploring your Home Fibre options, we offer a range of Fibre bundles to suit different needs and our team of dedicated sales agents will gladly assist in finding you the best fit.
Should you have any questions, please send a mail to ***
We thank you for your continued support and want to reassure you of our commitment to providing the highest level of customer care and market-leading products.
Kind regards,
The Vox Team
If you're interested in exploring your Home Fibre options, we offer a range of Fibre bundles to suit different needs and our team of dedicated sales agents will gladly assist in finding you the best fit.
Should you have any questions, please send a mail to ***
We thank you for your continued support and want to reassure you of our commitment to providing the highest level of customer care and market-leading products.
Kind regards,
The Vox Team
SJ
Senzy J's updateReviewer Update
09 Apr 2025, 10:51Please change my plan to 25mb/25mb @R490, I changed my contract in 2023 May to a 12 month contract which should mean it is now on a month to month as it is almost 2 years now. This has been the worst SP I've ever had, half the time I have no connection for days on end... Now I am told my 12 month contract can be changed or cancelled in May, in what world is 2023 - 2025 1 year? This was not a 24 months contact but a 12 month, this is another problem I have with Vox, you are busy ****ming customers what increase is R699 to R975??? Not even a phone call to make sure your customers are aware…
SJ
Senzy J's update09 Apr 2025, 10:51
Reviewer Update
Please change my plan to 25mb/25mb @R490, I changed my contract in 2023 May to a 12 month contract which should mean it is now on a month to month as it is almost 2 years now. This has been the worst SP I've ever had, half the time I have no connection for days on end... Now I am told my 12 month contract can be changed or cancelled in May, in what world is 2023 - 2025 1 year? This was not a 24 months contact but a 12 month, this is another problem I have with Vox, you are busy ****ming customers what increase is R699 to R975??? Not even a phone call to make sure your customers are aware…