ACCOUNT NUMBER.....***### THE WORST SERVICE FIRST TIME CUSTOMER!!!!!

My name is Amanda Wagner I.D#***... *** I recently moved into a new complex in Kew, turns out there is zero network in the units so one is forced to get WIFI as we are all currently working from home, Never Never have i ever had such a awful and bad customers experience, I app**** to have wifi installed request was done before i moved into the unit as i was trying to get in done in time to be able to work, and having seen how quickly my friend had her installation done, I moved in and it was a constant battle each time something new more come backs email not received i had to call everyday send mails whatsapp, the worst was every morning having to move to my friends unit in the same building to work. then i wanted to cancel and get assistance else where only to be told i would need to pay close to 2000 for cancellation fees for wifi i had not ever received as YET, started the process in July trying to make enough provisions on the 27th July 2020 the is was back and forth and having being told i have a two accounts with unit 15/14, was that application was done i had to wait for the fibre to be installed another battle had to said a irate email then i get and appointment and had gentleman come over and two more again looking for me at unit 14, and to hear a phrase as customers can wait months to get assistance and they work on first come first serve how unpleasant i have never experienced such lack of care or urgency i waited only to be installed on the 19 August 2020 and having no network and not able to do anything in my unit i then requested to have my debit order date for the last day of the month not the 1st, i was informed i would only pay pro rata for August and then September i would pay my monthly fee i then got billed for the full amount having only just come on i have called and sent emails and no one wants to assist me and the Manager in Accounts had nothing but attitude towards assisting or hearing my query agents kept cutting my calls and no interested in making any arrangements towards payment how do i pay a whole 900+ when i started using wifi only on the 20th and my due date is the 26th an email was sent on the 3rd and no response i sit on the phone they hang up i didn't agree tp this amount i was informed i would first pay the pro rata and then end of sept pay my installment this is beyond unfair i had to call everyday trying to get installed and when i wanted to cancel i was told i cannot due to fees and complex only working with VOX no i getting threats to cut off me WIFI when no one wants to assist me.