Account handed over, after cancelation

Dear Team,

Hope this email finds you well.

I am not happy that you handed me over for a debt that I am expected to pay for a service that was not delivered back in 2023.

In November 2023, and to be exact, 13 November, a call was logged, as we had no internet service that had been on for about two weeks, getting to the 1st of December, whereby I cancelled the VOX service, as no technician or agent had decided to come and fix the problem we had. Even during the period of December, we had no service, and I had to get someone else to provide internet.

As per my cancellation, it was mentioned that we had no service, and up till today, we have had no one coming back to us, even asking, so it's easy for your company to hand me over for R 400.00, but providing a service is not your policy.

Please let me urgently know what will be done to correct this. This is the 1st I got notice is with this collection.

PS, even after all these years, your router has never been collected and is still packed away in my house. I do believe that the router is way more expensive than a R400.00 debt to you.

Kind Regards, Peter Weideman