Account capped although data is available

I have 2 accounts with Vox and both are not working today(11/3/2016). One of them has a lot of data left that expires tomorrow. I cannot use the data because I keep on getting a message that I have reached my cap when there is still about 290Gb available.<br> <br> I phoned support and was advised that although I have lots of data left I cannot use it because apparently Vox is having a problem with many accounts showing cap has been reached although the users still have lots of data left. I enquired from the consultant when it will be fixed and he advised me that it will not be before 12 tonight. I asked him what about all my data that must be used before the 1 account expires tomorrow. His answe was that I will not be able to use it. Then suddenly the line went dead for no reason at all.<br> <br> I called again and spoke to another consultant that advised me that I will most probably not be able to use my dat because of the problem they are having.<br> <br> I was not impressed with the 1st consultant I spoke to because he had an attitude and didn't really have any answers. I just think this is so unproffesional. I have been singing the praises of Vox telecom before but this might change it.