1 reviews | Active since Feb 2025
Account and Technical issues
I am writing to express my frustration and disappointment with the service I have received from your helpline regarding an incomplete installation at our offices. Despite numerous attempts, I have been unable to get assistance and have instead been transferred from one agent to another.
To make matters worse, I had a particularly unpleasant interaction with a voice section agent named Peter earlier today (call time: approximately 9:10 am from our office number).
Furthermore, I am experiencing issues with my billing. When I signed up for my account, I accepted a quote that explicitly stated there would be no additional charges. However, I have since received emails requesting authorization for debit orders that I was not aware of, threatening to suspend my account if I do not comply.
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Best regards,
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Best regards,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the project management team has made contact and assisted accordingly.
We took note of the complaint received and this was escalated internally for attention.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the project management team has made contact and assisted accordingly.
We took note of the complaint received and this was escalated internally for attention.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,