Account

I'm so disappointed I'm a new customer with Vox but already feel like cancelling this, last month was my first month with fox however got an invoice on the 22July 2023 and was active during the month they gave me a pro rata invoice since well I didn't start with them from the 1st of the month Kool,BUT it only worked for a week then the last week they had technical issues which I didn't know until I text the guy who assisted me at first he said he will log a call but they didn't respond I did log o my side after 2 days I got a call telling they experiencing a problem they busy fixing it should be sorted by sat latest should be 5pm lucky it was before that sat and it worked I asked the guy about the invoice since well it wasn't working and it's almost a week now he said he will send my account to the account department they will adjust the invoice it should be sorted once the Fibre is working and will receive my new invoice before the 1st I didn't then on the other one 2nd I told the guy via whatsap that I haven't received my new invoice I will pay for Aug 2023 while waiting for the new invoice he said he will check on my acc then to my suprise he said the guy who called me didn't even log a re guest regarding with the adjustment of my invoice he will look into it and get back to me he didn't then today I'm receiving an email of suspension warning I asked the guy he said they didn't respond I've send the accounts department still no reply when I call I wait hours on the call trying to get hold of the accounts department still nothing, decided to write this here because I'm tired and hoping to get a respond regarding this issue ASAP.