Accidently cancelled .. again ??

Honestly disappointed, Vox being my ISP of choice the last couple of years have honestly started dropping *****. It's the second time within the span of a year that my circuit is "accidentally" cancelled. Now.. re activating isn't all that difficult - except for if you're on an overly populated Vumatel node where people are literally queuing to get connected. The first time this happened I needed to wait until a new port was allocated before my connectivity was restored.

Today I was told I'd have to wait up until 72 hours for resolution. Now that's standard for a fibre fault repair, but please help me understand the delay for resolving an admin mistake made by your own teams. (holding thumbs I don't need another port allocation)