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I had an account with vox when they were still @lactic, for ages. My husband added his account for his Legal firm to my account and the debit order went off on his bank account. Unfortunately he passed away February. We have been struggling to get a new debit order form for the new banking details. To no avail. I eventually book a ticket online for a new form witch I have received a couple of weeks later. We made several payments into the account. November I sent a mail with all the details for the new debit order from a google account. My daughter even tried to sort it out because she need forms send to the legal account that she need. I heard that my account was suspended because of bad debt. I phoned the accounts department, they put me through to the technical department who put me through to the accounts department again. I hanged up, after 41min on the phone, still not knowing if I will ever have my email in workining order again