ABYSMAL to say the least - 2 Years of constant terrible service.

<p>In joining the organization I work for, I was introduced to VOX Telecoms as they hosted our website, managed our ADSL accounts, VPN and Routers on month to month basis.</p> <p> </p> <p>During this time, we had countless issues. VPN dropping constantly, terrible speed etc. I then terminated all ADSL accounts and router rentals. I then found out we were being billed for equipment returned to VOX, MONTHS earlier, and our incompatent accounts manager took about 3 months to sort this out, only after I complained to his manager.</p> <p> </p> <p>Fast forward a few happy "VOX free" months, and yesterday our domain went down - no notification, no call to find out if they may do it, they just disabled our domain. We are a 24 hour medical emergency service, so this is a critical issue as it affected incoming external e-mails and our website being down, etc.</p> <p> </p> <p>I phoned VOX to find out what the issues is... apparently, our domain isn't linked to our account, so it was suspended, I was then promised someone by the name of Frank Bezuidenhoudt (not 100% on the surname) was going to phone me, this was at 4pm yesterday... I sat at work waiting until 5:30pm waiting for this person to phone me, no call. I then phoned the service desk again, spoke to someone, who said they'll find out from standby and get back to me... still no call back.</p> <p> </p> <p>I came in this morning, domain still down, phoned again... spoke to Vivien from hosting department, he then got hold of the webmaster who said domain is going to take 24 hours to come back up again.</p> <p> </p> <p>So due to their incompatence our business is now affected and grinding to a hault and no one even seems to care or treat the matter as urgent.</p> <p> </p> <p>So in conclusion: DON'T EVER DEAL WITH VOX. </p> <p> </p> <p>In two years, I've had nothing but terrible service from them all accross the board.</p>