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Dumisani M
1 reviews | Active since Apr 2024
27 Oct 2025, 12:53
Vox Telecom
<div>I had a fibre contract with VOX and after cancelling the contract I am expected to return the router to their office in Pretoria. The same router they brought to my house to activate my contract. They have an office here in Kimberley but refuse to send the sales team to collect the router.</div>
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Replies (5)
Vox Telecom's replyOfficial
27 Oct 2025, 12:56Good day Dumisani,
Thank you for your review.
Your complaint has been escalated to the relevant department, and an agent will be in contact with you as soon as possible
Thank you for your review.
Your complaint has been escalated to the relevant department, and an agent will be in contact with you as soon as possible
Vox Telecom's reply27 Oct 2025, 12:56
Official
Good day Dumisani,
Thank you for your review.
Your complaint has been escalated to the relevant department, and an agent will be in contact with you as soon as possible
Thank you for your review.
Your complaint has been escalated to the relevant department, and an agent will be in contact with you as soon as possible
DM
Dumisani M's updateReviewer Update
27 Oct 2025, 13:02I will be waiting for the call to arrange collection of your device from my house and stop sending me invoices.
DM
Dumisani M's update27 Oct 2025, 13:02
Reviewer Update
I will be waiting for the call to arrange collection of your device from my house and stop sending me invoices.
DM
Dumisani M's updateReviewer Update
27 Oct 2025, 13:12I received a call from Vox consultant and I am still expected to return the company router at my cost.
DM
Dumisani M's update27 Oct 2025, 13:12
Reviewer Update
I received a call from Vox consultant and I am still expected to return the company router at my cost.
DM
Dumisani M's updateReviewer Update
27 Oct 2025, 14:45image001.png 7.24 KBThis is the reply from Vox.
DM
Dumisani M's update27 Oct 2025, 14:45
Reviewer Update
image001.png 7.24 KBThis is the reply from Vox.
Vox Telecom's replyOfficial
31 Oct 2025, 13:46Good day, Dumisani.
Thank you for your patience while this matter was being investigated.
We sent an email and SMS in May with the PostNet return reference and process to drop of the router at your closest PostNet free of charge.
Unfortunately this reference expired when it was not used, and the router was billed to your account as explained in the Vox Equipment Return email sent to you.
Our Accounts team has also confirmed that they have been in contact with you to explain the hardware billing to you. An email has also been sent as requested.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
We sent an email and SMS in May with the PostNet return reference and process to drop of the router at your closest PostNet free of charge.
Unfortunately this reference expired when it was not used, and the router was billed to your account as explained in the Vox Equipment Return email sent to you.
Our Accounts team has also confirmed that they have been in contact with you to explain the hardware billing to you. An email has also been sent as requested.
Kind Regards,
Vox
Vox Telecom's reply31 Oct 2025, 13:46
Official
Good day, Dumisani.
Thank you for your patience while this matter was being investigated.
We sent an email and SMS in May with the PostNet return reference and process to drop of the router at your closest PostNet free of charge.
Unfortunately this reference expired when it was not used, and the router was billed to your account as explained in the Vox Equipment Return email sent to you.
Our Accounts team has also confirmed that they have been in contact with you to explain the hardware billing to you. An email has also been sent as requested.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
We sent an email and SMS in May with the PostNet return reference and process to drop of the router at your closest PostNet free of charge.
Unfortunately this reference expired when it was not used, and the router was billed to your account as explained in the Vox Equipment Return email sent to you.
Our Accounts team has also confirmed that they have been in contact with you to explain the hardware billing to you. An email has also been sent as requested.
Kind Regards,
Vox