absultly shocking service

i have had an unstable connection on off on off for the past 2 weeks and every time i phone in i have to talk to a tier 1 techy even though i have asked for a mananger nothing happens and the one time i speak to a manager they the mananger does not even come back to even though his words was it should be resolved in 2 hours or we will contact you back. But nothing of this sort they expect us to pay for a full month of internet but we have had 2 weeks and counting and internet connection that is intemediat it is truely shocking the the few tier 1 techies that i have worked with over the phone is only trying there best to help and get the internet back up for us but they arnt getting anyware and nor does it seem like they get any assistance from the managers to help them resolve the problem i would like to speak to a manager that actauly knows how the system works and not a tier 2 lynx opperater but a manger that can do the work and that can get our issue resolved if i can i would move from this ISP and if it was any way possible i would give vox 0 stars. becasuse it realy seems like mangement does not care about there client because i have to phone in and check in on the issue and the ticket(vox***6)management can even do as little to phone you and just notify you about what is going on truely appauling service.