Absolutely Shocking Service – Ongoing Issues Since November, Still No Resolution

I’ve been a loyal Vox Satellite customer for over 3 years, but the last 6 months have been an absolute disaster. Since November, I have been logging repeated support tickets due to a completely unusable connection – download and upload speeds that barely register on any speed test, effectively leaving me with no service at all.

Tickets are constantly marked as "resolved" without any action. I’ve been subjected to endless remote tests with the technician in-office, all of which led nowhere. After months of frustration, onsite technicians were finally dispatched – only for them to confirm that the issue lies with Eutelsat and is out of their hands. And yet, I’m expected to pay in full every month?

Despite being fully paid up from November through April for a non-functioning service, not a single credit has been offered or even discussed. Now that I’ve finally cancelled my service, I’m told I still need to pay for May due to a 1-month notice policy – even though the service has still not been fixed! This is unacceptable.

Vox has failed to deliver the basic service I’ve been paying for. The technical team has been dismissive and ineffective, and the lack of accountability is staggering. I am formally requesting a credit for the months of unusable service, and I believe it’s the bare minimum considering the time, money, and frustration this has cost me.

Do better, Vox.