1 reviews | Active since Nov 2022
Absolutely shocking service
Absolutely shocking service or should I say non-existing service. DONT ever use this company. I was looking to move to a new property but was not sure on the exact month I could take occupation of a specific property. I eventually managed to get hold of someone to assist after weeks of trying. I was always number 10-18 in the que when calling and who can hold on that long never mind the waste of airtime. The people assisting on the whatsapp platform are useless never mind rude. Once I got hold of someone they said they would put in a cancellation for a said date, I asked them not to do that as I was not sure on a moving date yet but was enquiring on the process. I was told there was a clawback of R1100. The next thing I know my account is debited with R1100 and my service is cancelled after the consultant I spoke to on a recorded call promised me this would not happen. I could then not get hold of him via phone or e mail for weeks. Eventually after asking for sales as they are very quick to help on the sales line because they want to take your money of course, I got hold of the said consultant. I then had to resign all document and a new debit order doc to have my current service reinstated. I requested that the money be refunded to my account with no action. I was then told I had to send documents to an e mail. My Vox account has now been credited which is NOT what I instructed them to do after they took my money without reason. I am still trying to get in contact with them for my refund!!!
Stay away.
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the necessary credits have been app****.
The Invoice for Aug 2024 (R729 .00) offset against the credit amount of R1100.00 there will be no debit order deducted for Aug 2024, as the account is currently up to date.
The only amount that can be refunded is R371.00.
An updated Statement has been sent to you via email for record keeping purposes.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the necessary credits have been app****.
The Invoice for Aug 2024 (R729 .00) offset against the credit amount of R1100.00 there will be no debit order deducted for Aug 2024, as the account is currently up to date.
The only amount that can be refunded is R371.00.
An updated Statement has been sent to you via email for record keeping purposes.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
I do not want my account credited with R1100. Pay my money back into my account and the normal debit order will go off in 2 weeks again as always on the 15th of August.
This is not open to discussion. I have been fighting with Vox to get someone to listen to me about this. My account was debited incorrectly in June already and NO ONE at Vox accounts has done anything about this until now. I want my money back in my account. It is not my fault the staff involved are ***********.
I honestly do not want to take this further. This has been going on for long enough and I have spent hours and weeks trying to resolve it. Check my statement it was debited in June and only now are you wanting to credit my account.
I have sent 2 e mails and have received 2 tickets between yesterday and today and still no response from Vox. What a joke.
*****ing peoples money!!! PAY ME BACK!!!
I do not want my account credited with R1100. Pay my money back into my account and the normal debit order will go off in 2 weeks again as always on the 15th of August.
This is not open to discussion. I have been fighting with Vox to get someone to listen to me about this. My account was debited incorrectly in June already and NO ONE at Vox accounts has done anything about this until now. I want my money back in my account. It is not my fault the staff involved are ***********.
I honestly do not want to take this further. This has been going on for long enough and I have spent hours and weeks trying to resolve it. Check my statement it was debited in June and only now are you wanting to credit my account.
I have sent 2 e mails and have received 2 tickets between yesterday and today and still no response from Vox. What a joke.
*****ing peoples money!!! PAY ME BACK!!!
As a customer I am livered beyond words. They took money from me that they never should have and instead of being apologetic a d refunding it as a company should they have forced me to accept that it will be app**** to my next invoice which I have argued that I dont want done but there is nothing I can do.
Daylight *******.
This company is going down into the ground. Dont sign up with them. Be warned!!!
As a customer I am livered beyond words. They took money from me that they never should have and instead of being apologetic a d refunding it as a company should they have forced me to accept that it will be app**** to my next invoice which I have argued that I dont want done but there is nothing I can do.
Daylight *******.
This company is going down into the ground. Dont sign up with them. Be warned!!!