ABSOLUTELY SHOCKING SERVICE

Worst after sales experience EVER!! I wanted a 150gig line and was sold a 100gig line however I've had to top up data every single month. The process to do so is via Vox themselves who NEVER EVER answer their call centre number and if they do, you've waited over two hours for any response. If you select the option to call back.....well it's two weeks later and no call. Furthermore, I cancelled the service well within the 30 day contract requirement and they simply refuse to cancel it from 01 January and have done so with effect 01 February 2022. They have provided no explanation for this WHATSOEVER. In addition, the costs to top up far exceed normal data charges and this is clearly where they are making their money. Not to mention invoice after invoice with no explanation as to the costs charged. Despite confirming that any data has rolled over into the next month, this does not happen. Once your cap is reached, they cut you off. End of story. Extremely poor after sales service , I wish I had never opted to go ahead with them. They are honestly one of the worst service providers I have ever had to deal with and would not recommend them to anyone. I am shocked you are even still in business. You should review your company policies and procedures and ensure your customers are treated fairly.