Absolutely shocking service

shocking service from Vox. they do not come back to you when you mail them on their addresses. And they do not even attended to the problem. I signed up for a 50/50 line and i am not even reaching 20/20. When you mail the support line, guess what, no support, nothing. Another thing, i get billed from the 20 January 2023 and only receive my router the 24th january 2023. Vox bills me for the 4 days for a service of which i could not use because i had no router. Again, i mailed the accounts dept. and to my surprise, no response, they just debited my account. I have had Vox for 4 days now and i fell like tell them to stick their service up their...... and i will not pay that crazy fee of R1750...what ever it is. Why must us as customer be bind to something if Vox can not even deliver to what they offer. Its a 2 way street.