ABSOLUTELY **** SERVICE

After reading through just a few reviews and seeing what the people say about VOX and the service they deliver I am shocked I believed that Hello Peter was old fashioned but seems not. So October 2021 I have requested FTTH from VOX this was at 6:30 the morning. By 6:45 that very same morning the gent called me and send out all the documents needed so that I could have FTTH. Later that day I struggled to upload my banking details to the app/portal. I phoned them to find out how to do this, after being put through to 12 different people I decided to cancel as I have not yet signed up with them properly and they are already a **** show. Yet they said no you can pay via EFT every month please they will give me good service and they promised the installation will be done the very next day and then the day after the installation I will receive my router. Very impressed with this good service as it happend as promised I continued using them. Man my internet was running like it ****** a bank(70+ Mbps) I was so happy that I told a few people of the good service I received and good speeds. After the first payment the internet drop to the original speed of 50mbps still good enough for me to work on. The came mid December 2021 my line starts dropping between peak hours, i called them around 21:00 at night and a lady helped me so nicely I was again a happy camper. After 2 weeks of no problems this specific problem came up again. Now very irritated I called and requested that a technician come to me and see why does this happen. That never happend. A few days after I called again and I think the cleaner was helping me as she was clearly uneducated and took her 25+ min to just get my cellphone number to access my account. Okay so now she has access to my account while explaining my problem she starts laughing.

Needless to say at this point I'm fairly ****ed off cause why is she there. So I requested an manager to call me. Never happend another laughing asshole called and laughed while explaining the problem.

After I then again phone them the next day and eventually speaking to a "Manager", nothing happened.

So I decided to get in contact with Evotel and they helped me to get a technician from VOX to come to my house.

Needless to say he changed the router and for a few days I had no problems. Then suddenly *BOOM* problems starts again. Then phoning them you struggle. Okay after about a month they established that the problem is a "range" problem. I mean sitting next to the router Les than 5 meters it's a range problem. They then tell me they will send me an "Advanced Technician" to install this fancy range extenders to resolve the so called problem.

So now here comes this guy to test the line after that was done by the previous person and he does not even install the range extenders but tells me he need more time and he will have to sit at my house from 6 to 9 pm to see. I told him by 9pm I'm in bed, well he will sit alone in the lounge we can go to bed *** do you think I'm gonna let you sit alone in my house FO.

The next week support service phones me to get feedback as to how the range extenders is working for me? I mean the once that was never installed. Okay no problem they will arrange both technicians to come and install this range extenders. I only allowed 1 as it can't be that difficult.

Then getting home one night Evotel is waiting outside my house for me as VOX demanded they come check there line as that is definitely faulty and they will meet with VOX and myself yet VOX never showed up, but Evotel very helpfully checking my line and showing me that the line is working 100% fine.

Now back to the Range problem the next day the technician comes to my house very confident that this problem will now 100% be solved and I will never have any problems again. Okay so he left true as I am alive 3 min after he left same **** even worst, so I send him a WhatsApp as he requested. I send him a message every time the router drops. 2 weeks later I still here nothing from them. Throughout this time I have been in contact with there sale manager Mr R Potgieter who at first was very helpful but after time also as useless as there call center if I call him he will ignore and send a message saying ill call you in just a bit then you never hear from him again.

I have called the CEO who also doesn't answer the phone so I emailed him. Then the call center called me giving me a ton of excuses and the solution will cost me money. Yesterday 15 March 2022 I had such bad fiber I could not stream DSTV NOW when I call them it's the app not them BS man.

So we came to the conclusion that VOX does not guarantee the wifi connectivity from the router they supply and if you cancel within 12 Months you payback R2500 for there equipment that does not work. Till now the CEO did not make contact with me as I left my contact info with him.

So my conclusion is as follow with VOX you are just a number as long as you pay the are happy and ***** you so I would not recommend them to anyone rather go with a company that really cares.

PS VOX please don't investigate the problem I would love to talk to your CEO to hear his side of the story