ABSOLUTELY POOR SERVICE

Vox has provided extremely poor customer service. My entire experience with VOX has been dreadful and absolutely horrid. They have absolutely no idea of how to conduct ethical business practices. I have waited almost 2 months for my fibre to be installed. Their representatives do not assist in any way besides sending emails. They have no sense of business ethics when it comes to customer satisfaction. I had to contact their contractors myself because their team is inefficient. Once my fiber was installed I had wifi for one day. Thereafter, I did not have fibre for one week without any assistance from VOX besides back and forth emails. We have tried contacting their technical team but they do not answer nor respond. The sales representative does not answer. I fail to understand why it is so difficult to cancel this contract however despite the poor service and no internet connection we are not able to cancel this contract. I do not understand how a fibre company is not able to provide the service that they offer.