VS
Vartikka S
1 reviews | Active since Oct 2022
02 Dec 2022, 13:02
Absolutely pathetic support from Vox
Worst service provider ever. I have had no internet since Wednesday. Reported the matter to vox, only to be told, it will be allocated to a technician and they will provide me with an update… to date, I have had no update. Every time I call the call centre or use the live chat functionality, they have some excuse as to why they cannot see the status update and I’m left dumb founded as to when my internet connectivity would be restored.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 Dec 2022, 14:29Good day ,Vartikka S
Thank you for your review.
Kindly note that the original fault , logged 30/11/2022 is still open on the reference VOX***4
The Support team did log and escalation to the Network Provider , Vumatel REF ISP-983669
They will follow up on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault , logged 30/11/2022 is still open on the reference VOX***4
The Support team did log and escalation to the Network Provider , Vumatel REF ISP-983669
They will follow up on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply02 Dec 2022, 14:29
Official
Good day ,Vartikka S
Thank you for your review.
Kindly note that the original fault , logged 30/11/2022 is still open on the reference VOX***4
The Support team did log and escalation to the Network Provider , Vumatel REF ISP-983669
They will follow up on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault , logged 30/11/2022 is still open on the reference VOX***4
The Support team did log and escalation to the Network Provider , Vumatel REF ISP-983669
They will follow up on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
06 Dec 2022, 10:20Good day, Vartikka S
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply06 Dec 2022, 10:20
Official
Good day, Vartikka S
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox