Absolutely pathetic, frustrating, unapologetic and *********** customer service!!!

I am absolutely disgusted by the service from Vox. Anyone who is doing research on ISPs before making a commitment, please read my review. You will be saving time, energy, sleep and money. All of these aspects has been ****** by this poorly managed organisation.

Since May 2023 I have been experiencing pathetic customer service from Vox. I submitted a contact number update in May as I have changed numbers which is a simple and run of the mill request which was confirmed to be updated by a consultant. In July I changed my bank account so I needed to submit a payment on the customer portal which sends an OTP to your number. I tried for hours and still nothing. After spending R150 on airtime hanging on to get through to customer service I finally got through and it turns out my contact number was never updated. The ripple effect that this *********** consultant caused was unnecessary airtime spent, a suspended interline for 3 DAYS which caused myself and my wife to lose money as we both work from home. During this time I made a payment via EFT to help move the process along (I was fully aware that the payment would take 24 hours to reflect and be allocated). I waited the 24 hours and called in again only to find out that my payment was nowhere to be found, even though I sent the proof of payment. After countless calls my line was activated and I was promised that the payment would be allocated and my account rectified. It is now August and my payment has still not been allocated which caused a failed double debit (I now need to pay a rejection fee to my bank) and my account will be suspended again for who knows for how long!

I have had enough of this hostage situation I find myself in and requested a cancellation.

PLEASE NOTE FOR ANYONE LOOKING TO OPEN AN ACCOUNT WITH VOX, THEIR CANCELLATION PROCESS IS CALENDAR MONTH - THIS MEANS BECAUSE I SUBMITTED MY CANCELLATION REQUEST ON 2 AUGUST, MY LINE WILL ONLY BE DEACTIVATED ON 1 OCTOBER WHICH IS ESSENTIALLY 2 MONTHS!

Vox Telecoms if you would like to call me please do so, I have vast experience in customer service and I believe there is something you can learn from mistakes and problems. If you don't learn you will continue on this path of losing clients. An organisation's clients should be ambassadors for your service. We should want to tell our friends and families about an amazing experience. I believe you have not taken this into account and are solely focused on one off clients when we all know repeat business is a more sustainable and successful business model.

Chad Crow A disappointed and concerned client