Absolutely Pathetic. DO NOT USE VOX!

Absolutely Pathetic. DO NOT USE VOX! I have been in the Servicing Industry for the last 26 years and I will never never never treat a customer like I have been treated the last last 2 weeks from these people. The reputable company I work would have fired me long again if I had put a customer through what I have just been subjected too. So...I moved into my unit in February 2021, connected with Vox a couple of months later. 1. It took them more then 2 weeks to reconnect us - BUT we still had to pay for the 18 days that we were not connected for - they charge from date of application - not service - what nonsense is this. From: du Preez, Sharon Sent: Monday, 22 November 2021 15:34 To: *** Subject: Vox Telecom account statement for Account Number: *** Importance: High Hello Vox I need a technician to come and fix a lose wire on the WIFI box in my house. We have no signal because of the wire being broker/lose. Kindly advise urgently. 2. The box mounted on the wall falls off, their technician comes out and mounts it again and says that we must put some silicone to keep it place. A couple of hours later, we put our own silicone on the box, as instructed and believe it not, the box falls off the wall that night, Wednesday 24/11/2021 @ 19:40. From: du Preez, Sharon Sent: Wednesday, 24 November 2021 20:48 To: Phillip Barnes >; *** Cc: *** Subject: REALLY NOT ON!: Ticket VOX***4 - RE: VOX***4: Vox Telecom account statement for Account Number: *** Importance: High Hi Guys This is really ridiculous now. Your (Vox) guys were here today and "fixed" the problem. Watching TV now (wed @ 20:45) and suddenly the box, which was mounted on the wall by the guys, falls off the wall and the wire is broken again! Please can someone with sufficient installation tools come back fix this urgently. I cannot be without wifi. The green light is flashing and 1 orange light is on. Kindly advise urgently. The same Technician comes here on Monday , 29/11 late afternoon. From: du Preez, Sharon Sent: Monday, 29 November 2021 17:05 To: *** Cc: ***; Phillip Barnes <***> Subject: FW: VOX***4: REALLY NOT ON!: Ticket VOX***4 - RE: VOX***4: Vox Telecom account statement for Account Number: *** Importance: High So after venting and eventually speaking for Petrus, the same 2 men that was here last week Tuesday/Wednesday just arrived here now. Apparently the cord is too short to reconnect and they (Themba & Partner) need other people to come fix it…. In the mean time we are NOT connected but have to pay nevertheless. Today, 3 December 2021, after speaking to Phillip B, Shane P, Thomas, Sashen, & Senior Managers, Petrus (PJ) B, Francois V and Joe-Ann M, we are still not reconnected AND have to pay VUMATEL R1750.00 to do a reinstallation because the wire is too short to attach. So... we now have to pay for service not activated (original order), poor installation and re-installation due to their technicians plus for no service/connection from 24/11/2021. ABSOLUTELY PATHETIC! I always used to boast about how fantastic the service is from VOX & VUMATEL - I even referred family and friend - but never, ever, again. The complex I live in has 63 Units - every single unit will hear about this. I work with 4000 colleagues, each and every one of them will know about this. Obviously family and friends already know! Be careful people - we cannot afford to lose money and can no longer accept such pathetic service from what shuld be a reputable company!