MS
Muneer S
1 reviews | Active since Oct 2020
23 Jul 2024, 12:27
Absolutely Pathetic and Appalling Service
It is extremely unfortunate that you cannot rate a company with negative stars on this platform. Vox's service has been absolutely appalling, with my fibre line down now for 7 days. There is absolutely no feedback from them or communication of any sort. You have to follow up with them constantly and despite speaking to senior managers/supervisors , nothing changes. I will discourage anyone from doing business with VOX in the future. PATHETIC AFTER SALES SERVICE !!!!!!!!
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Replies (4)
Vox Telecom's replyOfficial
23 Jul 2024, 13:03Good day, Muneer S
Thank you for your review.
As per VOX***3 Ticket has been logged to site for further assistance
A technician has being assigned OnsiteSupport-PTA - Wed, 24 Jul 2024, 08:30 - 09:30
On-Site Callout Ticket: VOX***7
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
As per VOX***3 Ticket has been logged to site for further assistance
A technician has being assigned OnsiteSupport-PTA - Wed, 24 Jul 2024, 08:30 - 09:30
On-Site Callout Ticket: VOX***7
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Jul 2024, 13:03
Official
Good day, Muneer S
Thank you for your review.
As per VOX***3 Ticket has been logged to site for further assistance
A technician has being assigned OnsiteSupport-PTA - Wed, 24 Jul 2024, 08:30 - 09:30
On-Site Callout Ticket: VOX***7
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
As per VOX***3 Ticket has been logged to site for further assistance
A technician has being assigned OnsiteSupport-PTA - Wed, 24 Jul 2024, 08:30 - 09:30
On-Site Callout Ticket: VOX***7
We will provide feedback to you soonest.
Kind Regards,
Vox
MS
Muneer S's updateReviewer Update
23 Jul 2024, 13:41Vox has been dealing this issue since last week Tuesday. So its taken you more than a week to resolve this issue with me once again having to follow up on VOX. No feedback nor the courtesy of a call either.
The only proactive response from you has been to this complaint .
Your service remains pathetic and appalling !!!!!!!!!
The only proactive response from you has been to this complaint .
Your service remains pathetic and appalling !!!!!!!!!
MS
Muneer S's update23 Jul 2024, 13:41
Reviewer Update
Vox has been dealing this issue since last week Tuesday. So its taken you more than a week to resolve this issue with me once again having to follow up on VOX. No feedback nor the courtesy of a call either.
The only proactive response from you has been to this complaint .
Your service remains pathetic and appalling !!!!!!!!!
The only proactive response from you has been to this complaint .
Your service remains pathetic and appalling !!!!!!!!!
MS
Muneer S's updateReviewer Update
23 Jul 2024, 13:45No Apology , No offer of recompense for the line been down for 8 days , no care at all. Im still awaiting a call from Magda from onsite support. Was supposed to happen yesterday. Left messages to no avail.
If 8 days is your response time , maybe its time to look for a more service orientated provider.
If 8 days is your response time , maybe its time to look for a more service orientated provider.
MS
Muneer S's update23 Jul 2024, 13:45
Reviewer Update
No Apology , No offer of recompense for the line been down for 8 days , no care at all. Im still awaiting a call from Magda from onsite support. Was supposed to happen yesterday. Left messages to no avail.
If 8 days is your response time , maybe its time to look for a more service orientated provider.
If 8 days is your response time , maybe its time to look for a more service orientated provider.
Vox Telecom's replyOfficial
24 Jul 2024, 10:22Good day, Muneer
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the onsite team attended.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the onsite team attended.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply24 Jul 2024, 10:22
Official
Good day, Muneer
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the onsite team attended.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the onsite team attended.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox