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1 reviews | Active since Aug 2016

06 Apr 2022, 10:06

Absolutely no support

I have been trying to contact the accounts and support departments for days. No-one answers the telephone and respond to emails. I get an automated response that a call was logged but then nothing happens. Last week the telephones did not even ring, but no apology to paying clients. We do not get service for free. We pay for it

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Replies (3)
Vox Telecom
Vox Telecom's reply06 Apr 2022, 10:50
Official
Good day,  Joan L 

 Thank you for your review. 

 Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 

Vox Telecom
Vox Telecom's reply06 Apr 2022, 15:40
Official
Good day,  Joan L 

 Thank you for your review. 

 Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 

Vox Telecom
Vox Telecom's reply07 Apr 2022, 13:58
Official
Good day, Joan L 

Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation from the customer service team that the billing query has been resolved.
 
 Should you require any further assistance, please do not hesitate to contact our Customer Service Department on *** or email ***
 
Kind Regards 
Vox