TS
Tanushree S

1 reviews | Active since Feb 2012

22 Feb 2023, 16:09

Absolutely Disgusting Service

I have no internet at my business for 3 weeks now. I have called and logged numerous calls. No technicians call me back. I get mo feedback whatsoever. Called last week and was told a Sim swap needed to be done. The guy said he would log it and I would receive the new Sim in 3 days. Called today the 22nd and was told the request was only given to the dept today. What a load of nonsense. Absolutely disgusting service

0
Replies (5)
Vox Telecom
Vox Telecom's reply22 Feb 2023, 18:43
Official
 Good day, T****hree Singh 

Thank you for your review. 
 
 Please note that the details of your complaint has been sent to the accounts team to investigate the matter and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply01 Mar 2023, 14:33
Official
Good day, T****hree S
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced by the onsite team
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox
TS
Tanushree S's update13 Mar 2023, 06:55
Reviewer Update
Please note that the internet is still not working. Your accounts department and support ignore me and do not return my calls. I have asked for a supervisor to call me and no ones calls. I am looking at going to lay a complaint to the consumer board regarding this so that I can also get a credit for the month u guys took a debit despite me having no internet. Also one of your accounts ladies put the phone down on me and after that no one calls me back to fix this issue. You guys debit my account very fast but to provide support and service you nowhere to be found. Highly disappointed at this level of service.
TS
Tanushree S's update27 Mar 2023, 07:24
Reviewer Update
Still no reply or assistance from Vox. What type of a service do you people run that you just ignore customers. Your accounts department and technical department just do not return calls. I have logged numerous tickets and no one calls me back but the debit order goes off with a speed of lightning. I've asked to speak to supervisors and no one calls back.
Vox Telecom
Vox Telecom's reply27 Mar 2023, 08:26
Official
 Good day,  T****hree


Thank you for your patience whilst this matter was being investigated.
The original complaint was resolved on 01 March 2023 , when the router was replaced.

A request has been logged with our Support team  to contact you and assist with this matter.
Your ***
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards, 
Vox