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lebohanglekoto L

1 reviews | Active since Dec 2016

21 Jun 2025, 10:04

Absolutely Disgusted with Vox’s Pathetic Service – Shameful Lack of Accountability!

Terrible cIf I could rate Vox 0 stars, I would — they don’t even deserve 1! The service is absolutely pathetic. No accountability, no professionalism, and certainly no customer service etiquette. Their WhatsApp "support" is a joke — they deliberately refuse to give names, which makes it easier for them to dodge responsibility and leave queries unresolved.

To make matters worse, the last agent I dealt with had the nerve to close the chat before even answering my direct questions! Who does that? This just proves they have no intention of helping customers, only of getting rid of them as fast as possible.

Vox clearly doesn’t care about its customers — you’re left in the dark with zero updates, zero ownership, and zero effort to resolve the issue.

Disgusting service. Shame on you, Vox.ustomer

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Replies (2)
Vox Telecom
Vox Telecom's reply21 Jun 2025, 10:12
Official
Good day, Lebogang!

Thank you for the post post.

Kindly note that the above has been noted and escalated for investigation and resolution.

Feedback will be provided to you soon.

Regards,

Vox 
Vox Telecom
Vox Telecom's reply24 Jun 2025, 11:42
Official
Good day, Lebogang

Thank you for your patience while this matter was being investigated.

 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox