WH
Werner H
1 reviews | Active since May 2022
05 May 2022, 09:38
Absolutely disgusted with vox
Vox is the absolute worst ISP with customer service. I've been on the line with them since last week and still don't have a service but installation was completed last week. The guy that assisted us to complete the application forms has no sense of communication, we only heard from him when he needed information. The call center agent I spoke to this morning just shut me up and transfer me without hearing my complaint. Is there anyone in Vox that care about their customers???? And to think Mybroadband had Vox in the top 10
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 May 2022, 11:36Good day, Werner H
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 May 2022, 11:36
Official
Good day, Werner H
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
19 May 2022, 12:27Good day, Werner H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated after the Network provider, Vumatel corrected the FSAN , and installation has been completed.
We also received confirmation that the necessary credits have been allocated to your account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated after the Network provider, Vumatel corrected the FSAN , and installation has been completed.
We also received confirmation that the necessary credits have been allocated to your account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply19 May 2022, 12:27
Official
Good day, Werner H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated after the Network provider, Vumatel corrected the FSAN , and installation has been completed.
We also received confirmation that the necessary credits have been allocated to your account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated after the Network provider, Vumatel corrected the FSAN , and installation has been completed.
We also received confirmation that the necessary credits have been allocated to your account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox