JL
Jamé-Lee Lewis
1 reviews | Active since Nov 2022
28 Oct 2023, 12:20
ABSOLUTELY DISGUISTING, UNPROFESSIONAL AND DISRESPECTFUL
Still waiting for feedback since Wednesday on whether the fibre can even be installed, but already got a mandate to accept. Spoke to so many people from Vox already, been screamed at by the Openserve technician who keeps ignoring me and not giving feedback. Been getting false promises from Vox agents and the list goes on. I'm interested in getting fibre with good service and Vox is interested in selling dreams and pocketing the money. Vox won't get jack **** from my bank account before our interests align. Hopefully now someone will assist me. This is disgusting man. In which lifetime do you hear that the fibre technician screams at you over the phone for a solid few minutes?! I AM LIVID TO SAY THE LEAST !!
Helpful (0)
Replies (8)0
Replies (8)JL
Jamé-Lee Lewis's updateReviewer Update
28 Oct 2023, 12:27By the way, spoke to Mart and Zanele. Mart was helpful in the beginning and when **** happened, I guess her Microsoft Outlook magically broke. Zanele on the other hand promised that I'd get a call back in 10 minutes, which obviously didn't happen. When I called in again and asked to speak to him, I got placed on hold for QUITE a while, so obviously he just refused to answer my call. Should've listened to everyone when I was warned not to trust Vox.
JL
Jamé-Lee Lewis's update28 Oct 2023, 12:27
Reviewer Update
By the way, spoke to Mart and Zanele. Mart was helpful in the beginning and when **** happened, I guess her Microsoft Outlook magically broke. Zanele on the other hand promised that I'd get a call back in 10 minutes, which obviously didn't happen. When I called in again and asked to speak to him, I got placed on hold for QUITE a while, so obviously he just refused to answer my call. Should've listened to everyone when I was warned not to trust Vox.
Vox Telecom's replyOfficial
28 Oct 2023, 12:50Good day Jamé-lee L,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply28 Oct 2023, 12:50
Official
Good day Jamé-lee L,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
JL
Jamé-Lee Lewis's updateReviewer Update
28 Oct 2023, 14:49Really fast turnaround time when there's a bad review on HelloPeter I see. Still just selling dreams though. Haven't received one email, call or even an SMS regarding this. Just trying to cover you **** and keep us quiet.
JL
Jamé-Lee Lewis's update28 Oct 2023, 14:49
Reviewer Update
Really fast turnaround time when there's a bad review on HelloPeter I see. Still just selling dreams though. Haven't received one email, call or even an SMS regarding this. Just trying to cover you **** and keep us quiet.
Vox Telecom's replyOfficial
28 Oct 2023, 15:09Good afternoon Jamé-Lee,
Kindly note that your request is being attended to,
Thank you
Regards
Vox
Kindly note that your request is being attended to,
Thank you
Regards
Vox
Vox Telecom's reply28 Oct 2023, 15:09
Official
Good afternoon Jamé-Lee,
Kindly note that your request is being attended to,
Thank you
Regards
Vox
Kindly note that your request is being attended to,
Thank you
Regards
Vox
JL
Jamé-Lee Lewis's updateReviewer Update
30 Oct 2023, 16:19Someone called me this morning, asked me what my complaint was about, said she's sorry and she'll send me feedback. Still haven't received anything. I guess we'll need to keep communicating on HelloPeter until I can get something out of you.
JL
Jamé-Lee Lewis's update30 Oct 2023, 16:19
Reviewer Update
Someone called me this morning, asked me what my complaint was about, said she's sorry and she'll send me feedback. Still haven't received anything. I guess we'll need to keep communicating on HelloPeter until I can get something out of you.
JL
Jamé-Lee Lewis's updateReviewer Update
01 Nov 2023, 08:01Sent this via email to Mart and Megan, but I never get a response. Luckily I know Vox is quick to call me when there's a HelloPeter, so I'll just copy and paste to ensure you receive communication:
Good Morning
I hope this email finds you well.
Kindly note that this email serves as my notice of cancellation.
The reason for cancellation is the appalling customer service I have been experiencing between Vox and Openserve. I do not have time to beg you to provide the service you want me to pay for.
Please advise me should there be anything else done from my side to finalize the termination of this contract.
I am eagerly waiting for the cancellation letter to be sent to me as soon as possible.
Kind Regards
Jamé-Lee
Good Morning
I hope this email finds you well.
Kindly note that this email serves as my notice of cancellation.
The reason for cancellation is the appalling customer service I have been experiencing between Vox and Openserve. I do not have time to beg you to provide the service you want me to pay for.
Please advise me should there be anything else done from my side to finalize the termination of this contract.
I am eagerly waiting for the cancellation letter to be sent to me as soon as possible.
Kind Regards
Jamé-Lee
JL
Jamé-Lee Lewis's update01 Nov 2023, 08:01
Reviewer Update
Sent this via email to Mart and Megan, but I never get a response. Luckily I know Vox is quick to call me when there's a HelloPeter, so I'll just copy and paste to ensure you receive communication:
Good Morning
I hope this email finds you well.
Kindly note that this email serves as my notice of cancellation.
The reason for cancellation is the appalling customer service I have been experiencing between Vox and Openserve. I do not have time to beg you to provide the service you want me to pay for.
Please advise me should there be anything else done from my side to finalize the termination of this contract.
I am eagerly waiting for the cancellation letter to be sent to me as soon as possible.
Kind Regards
Jamé-Lee
Good Morning
I hope this email finds you well.
Kindly note that this email serves as my notice of cancellation.
The reason for cancellation is the appalling customer service I have been experiencing between Vox and Openserve. I do not have time to beg you to provide the service you want me to pay for.
Please advise me should there be anything else done from my side to finalize the termination of this contract.
I am eagerly waiting for the cancellation letter to be sent to me as soon as possible.
Kind Regards
Jamé-Lee
Vox Telecom's replyOfficial
02 Nov 2023, 09:51 Good day , Jamé-Lee
Thank you for your patience whilst this matter was being attended to.
We have received the request to cancel the fibre order and the cancellation request has been actioned accordingly.
The billing on the account pertains to the 1: FTTH Volta 40 UPS
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being attended to.
We have received the request to cancel the fibre order and the cancellation request has been actioned accordingly.
The billing on the account pertains to the 1: FTTH Volta 40 UPS
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply02 Nov 2023, 09:51
Official
Good day , Jamé-Lee
Thank you for your patience whilst this matter was being attended to.
We have received the request to cancel the fibre order and the cancellation request has been actioned accordingly.
The billing on the account pertains to the 1: FTTH Volta 40 UPS
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being attended to.
We have received the request to cancel the fibre order and the cancellation request has been actioned accordingly.
The billing on the account pertains to the 1: FTTH Volta 40 UPS
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
JL
Jamé-Lee Lewis's updateReviewer Update
02 Nov 2023, 13:28You said that already. My question now is, why are you debiting R100 for the UPS if the UPS is only R70 per month?
Please also advise why you are debiting me in the first place for a UPS I cannot use.
I haven't even opened it, so please make arrangements for it to be fetched from me. You can go rub it off on someone else with enough patience to beg all day.
Please also advise why you are debiting me in the first place for a UPS I cannot use.
I haven't even opened it, so please make arrangements for it to be fetched from me. You can go rub it off on someone else with enough patience to beg all day.
JL
Jamé-Lee Lewis's update02 Nov 2023, 13:28
Reviewer Update
You said that already. My question now is, why are you debiting R100 for the UPS if the UPS is only R70 per month?
Please also advise why you are debiting me in the first place for a UPS I cannot use.
I haven't even opened it, so please make arrangements for it to be fetched from me. You can go rub it off on someone else with enough patience to beg all day.
Please also advise why you are debiting me in the first place for a UPS I cannot use.
I haven't even opened it, so please make arrangements for it to be fetched from me. You can go rub it off on someone else with enough patience to beg all day.