Absolutely discusting service from Vox Telecom

Absolutely discusting service. This company only care about *****ing your money, zero service or customer service. This is my storie:

Good day

I cant believe that I am still struggling with you!

I have sent numerous emails regarding your mistakes and regarding these payments. I have had more than enough of this now.

This was my first email:

Me to them Attachments Tue, Feb 7, 1:24 PM

Hi ***XX

Thank you for your email.

We are very unhappy and unsatisfied with your service and the service we have received from your company.

We have never had any issues with you thats why I did not go and shop around for other service providers maybe I should have.

We had our first appointment for the Wednesday, the tech phoned and then said that he will not be able to make it as he does not have the cable he needs! I think this is very unprofessional. You plan your days ahead and you make sure from the quote that you take engouh and engouh ekstra supplies for all the clients you see that day. M........n did show up Wednesday as my husband had questions about the installation. M......n then only found out that we were expecting the cable to be trenched, he informed us that this will not be possible (this was what we were quoted on by the sales guy who also came out and did test to make sure that we get what we need). M.....n say het wil put a box outside sending the signal to the flat where a receiver wil direct it to the modem.

He was suppose to return on Friday, he phoned again saying he does not have all the required tools and will only have it the next day he will come on his own time to make up for the 2days missed appointments.

Saturday he came again, again not with everything, my husband thredded the cable through the roof, he mounted the box outside the receiver unit outside the flat. He did all the labour work. Saterday he promised us he wil fetch the tool he needed from a friend in Mosselbay and see us the Sunday.

Sunday he should have finished up but he had one small thing missing, he said he will come to finish on Monday.

Monday he did finish everything was working and my monster inlaw was off our backs.

3days after the install the TV stopped receiving wifi as a result she could once again not watch the shows she has been waiting for, for so long. I restarted the rooter everything looked fine 10min later it stopped working again. My husband phoned M.......n to ask for help, he was not able to assist us.

We had someone come and assist us from Mosselbay. He informed us that the receiver that was installed does not work and the tplink deco installed is also not necessary as the wifi is reaching her whole flat with out it being connected to a differnt network.

We will not be paying a cent for any of the **** that was installed here! We have removed the deco and the receiver with all the exstra cabling that was there I am attaching images of this.

I will also send you a image of what is still installed.

We payed M.....n for some equipment he installed here as he explained to us that it was his personal equipment that he cant use and as such we will not be paying for any install as we have notuse any of the actual things quoted on.

M....n did go out of his way to try and my us happy and try to get everything right but it was stil not right. All we needed wat the wifi extension insted we had a tech here 5times doing a job that was unnecessary. If the planning was done better from your side the tech would not have waisted so many days here and the install could have happended the first day.

I do not want any techs on my property again unless there is a issue only they can sort. I have the box with me with all the unnecessary equipment please come and collect it or I will be selling to make up for the time and frustration that you caused!

Please see attached images of what we have removed and also a image of what is still installed and working.

Regards

___ I had no reply no communication from any of you.

2nd attempt Fri, Feb 10, 10:05 AM

to noreply

Hi K....o

Thank you for your email.

We are very unhappy and unsatisfied with your service and the service we have received from your company.

We have never had any issues with you thats why I did not go and shop around for other service providers maybe I should have.

We had our first appointment for the Wednesday, the tech phoned and then said that he will not be able to make it as he does not have the cable he needs! I think this is very unprofessional. You plan your days ahead and you make sure from the quote that you take engouh and engouh ekstra supplies for all the clients you see that day. M.........n did show up Wednesday as my husband had questions about the installation. M.....n then only found out that we were expecting the cable to be trenched, he informed us that this will not be possible (this was what we were quoted on by the sales guy who also came out and did test to make sure that we get what we need). M.....n say het wil put a box outside sending the signal to the flat where a receiver wil direct it to the modem.

He was suppose to return on Friday, he phoned again saying he does not have all the required tools and will only have it the next day he will come on his own time to make up for the 2days missed appointments.

Saturday he came again, again not with everything, my husband thredded the cable through the roof, he mounted the box outside the receiver unit outside the flat. He did all the labour work. Saterday he promised us he wil fetch the tool he needed from a friend in Mosselbay and see us the Sunday.

Sunday he should have finished up but he had one small thing missing, he said he will come to finish on Monday.

Monday he did finish everything was working and my monster inlaw was off our backs.

The next Sunday her TV stopped receiving wifi as a result she could once again not watch the shows she has been waiting for, for so long. I restarted the rooter everything looked fine 10min later it stopped working again. My husband phoned M......n to ask for help, he was not able to assist us.

We had someone come and assist us from Mosselbay. He informed us that the receiver that was installed does not work and the tplink deco installed is also not necessary as the wifi is reaching her whole flat with out it being connected to a differnt network.

We will not be paying a cent for any of the **** that was installed here! We have removed the deco and the receiver with all the exstra cabling that was there I am attaching images of this.

I will also send you a image of what is still installed.

We payed M.....n for some equipment he installed here as he explained tonus that it was his personal equipment that he cant use and as such we will not be paying for any install as we have notbuse any of the actual things quoted on.

M.....n did go out of his way to try and my us happy and try to get verything right but it was stil not right. All we needed wat the wifi extension. I sted we had a tech here 5times doing a job that was unnecessary. I the planning was done better from your side the tech would not have waisted so many days here and the instaal could have happended the first day.

I do not want any techs on my property again unless there is a issue only they can sort. I have the box with me with all the unnecessary equipment please come and collect it or I will be selling to make up for the time and frustration that you caused!

Please see attached images of what we have removed and also a image of what is still installed and working.

Regards

--

Third: Good day

I would like an urgent response on the email I sent regarding our installation and you over charging us for stuff that does not work. Wire that we were told we would not be charged for as my husband did all the labour work, and labour work that was not completed by the tech but by my husband.

I will give you your company another 3 working days to come and collect your **** from my wor and respond with a correct statement or I will be taking further steps and I will be reporting this to the ombudsman.

If the equipment is not collected I will be selling it

You are not welcome on my property and If you need access you will have to make an appropriate appointment, nor will I or my husband be leaving our works again for you to waste our time.

Please see below my previous email:

Attachments Tue, Feb 7, 1:24 PM (7 days ago)

to ..............

Hi K.....o

Thank you for your email.

We are very unhappy and unsatisfied with your service and the service we have received from your company.

We have never had any issues with you. That's why I did not go and shop around for other service providers maybe I should have.

We had our first appointment for Wednesday, the tech phoned and then said that he will not be able to make it as he does not have the cable he needs! I think this is very unprofessional. You plan your days ahead and you make sure from the quote that you take engouh and engouh ekstra supplies for all the clients you see that day. M......n did show up Wednesday as my husband had questions about the installation. M......n then only found out that we were expecting the cable to be trenched, he informed us that this will not be possible (this was what we were quoted on by the sales guy who also came out and did test to make sure that we get what we need). M......n say het wil put a box outside sending the signal to the flat where a receiver wil direct it to the modem.

He was suppose to return on Friday, he phoned again saying he does not have all the required tools and will only have it the next day he will come on his own time to make up for the 2days missed appointments.

Saturday he came again, again not with everything, my husband thredded the cable through the roof, he mounted the box outside the receiver unit outside the flat. He did all the labour work. Saterday he promised us he wil fetch the tool he needed from a friend in Mosselbay and see us the Sunday.

Sunday he should have finished up but he had one small thing missing, he said he will come to finish on Monday.

Monday he did finish everything was working and my monster inlaw was off our backs.

The next Sunday her TV stopped receiving wifi as a result she could once again not watch the shows she has been waiting for, for so long. I restarted the rooter everything looked fine 10min later it stopped working again. My husband phoned M.....n to ask for help, he was not able to assist us.

We had someone come and assist us from Mosselbay. He informed us that the receiver that was installed does not work and the tplink deco installed is also not necessary as the wifi is reaching her whole flat with out it being connected to a differnt network.

We will not be paying a cent for any of the **** that was installed here! We have removed the deco and the receiver with all the exstra cabling that was there I am attaching images of this.

I will also send you a image of what is still installed.

We payed M......n for some equipment he installed here as he explained tonus that it was his personal equipment that he cant use and as such we will not be paying for any install as we have notbuse any of the actual things quoted on.

M.....n did go out of his way to try and my us happy and try to get verything right but it was stil not right. All we needed wat the wifi extension. I sted we had a tech here 5times doing a job that was unnecessary. I the planning was done better from your side the tech would not have waisted so many days here and the instaal could have happended the first day.

I do not want any techs on my property again unless there is a issue only they can sort. I have the box with me with all the unnecessary equipment please come and collect it or I will be selling to make up for the time and frustration that you caused!

Please see attached images of what we have removed and also a image of what is still installed and working.

Regards

__ Fourth: Invoice and Statement wrong!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

D.......e Attachments Thu, Feb 23, 12:35 PM

to vox contacts

Good day

PLEASE FIX THIS INVOICE AND STATEMENT!

I HAVE SENT EMAILS AND TRIED TO RESOLVE THIS PROBLEM AND I AM NOW OVER IT.

AS I STATED IN MY PREVIOUS EMAILS THE INSTALATION AND E****PENT WAS NOT INSTALLED BY YOU!

My husband installed the cable, he drilled the holes, he installed the box for the extender to go in. My husband did all the labour work. In total only 15m of cable was used. The equipment installed is a 2nd hand unit we bought from your tech. R400

The tech also promised we will not be charged for labour or cabling as we did all the work.

Your actual router does not ****ing work! We did not use any of the **** you have on this invoice.

The tech gave such ****ing bad service just like you aztre giving by not fixing my ****ing invoice! He cancelled the first appointment, the second one he did not have the correct tols and cancelled again. He came on a Saturday and still did not have everything promising to sort out everything the Sunday Sunday he still needed stuff, stuff we are not using! Monday he came to finish. Next Sunday nothing was working after disconnecting all your ****, only running the unit we bought from the tech and connecting the flats devices to our wifi. It worked.

This is now the 3rd week I am sending mails and not getting any response, now I get a statement and invoice again and it is still wrong.

Hoekom moet mens altyd skee en te kere gaan en gatte lek dat mense hulle ***kenwerk reg doen? Jy word betaal om my rekening uit te sort sort dit uit! Hou op om op jou gat te sit en niks doen nie!

Sort your **** out, correct my invoice. I will not be paying this!

D....e After my husband went to your George branch to try and sort out the problem and your IDIOTIC staff laughed in his face after they hear who the tech was and what happend. They said o well it it morgan he does not work for us anymore. You as company are not taking any responsibility as to the **** caused by the tech you hired!

Email to sales person promising to try and sort out the problem ( nothing happend!)

Attachments Mon, Feb 20, 8:43 AM

to C.......n

Hi C.....n

I got your details from H......d S......p, he said you might be able to assist me. This is my problem: Attached emails - A am also attaching images of the equipment that was unnecessary.

8 Attachments • Scanned by Gmail Attachments Mon, Feb 20, 8:45 AM

to accounts

8 Attachments • Scanned by Gmail

After seeing that there would not be any response, I went with my husband to the George branch again. We got nowhere, the most unhelpful staff ever! your whole company is absolutely useless!

I decided to try a different route, and left a bad review K....... email regarding her service. Left a bad review on facebook. K.........s manager D......n G.......r phoned me and agreed with me that this is a major issue and that this needs to be sorted out. L..... the Tech manager phoned me and arranged to come and see me at my house to also come and see what the tech did. The tech installes a stollen modem( we paid for this R400 proof was sent to L.....) as extender to the flat that was what was throwing out the Deco causing this not to work. L..... assured us that this will be sorted out. He got a sales IDIOT to send me a new quote for a new modem. I asked L...... the following Questions: [13:03, 06/03/2023] L...... VOX: Hi D....e, It's L....... from Vox Telecom, thank you so much for your time on Friday [13:09, 06/03/2023] D.....e: Both payments made to morgan for the black route and those other stuff in the box [13:13, 06/03/2023] L..... VOX: Thank you so much D.....e [13:14, 06/03/2023] D.....e: Let me know if you need anything more.

As you can see on the statement it was 2payments of R200 each [13:12, 09/03/2023] D.....e: Hi L......

I received a quote from vox with the router on, but I do dot agree with this. That router is 2nd hand I cannot be expected to pay full price over 12months that is not new. I will gladly accept this if you look at the price of the router and also take in consideration everything we had to go through just to get a response from you regarding this issue.

Also I will not be accepting anything until my accout has bee credited and it shows that I owe nothing.

Another question what should we do with the tplink we currently have? [13:16, 09/03/2023] L..... VOX: I will give you a call [13:06, 10/03/2023] D....e: Hi L....., thanks for the call, I checked jow but cant see any salesnpersons details to contact regarding the tplink. Could you send me their details please [08:06, 13/03/2023] D....e: Morning L.....

Hope you had a good weekend, could you please send me the sales persons details as I am again not getting anywhere [08:15, 13/03/2023] L........ VOX: Hi D......e,

Sales *** [08:15, 13/03/2023] Me: Thanks

I contacted the sales person: [08:21, 13/03/2023] ie: Morning vox sales

My name is D....e, L........ sent me your number. I am contacting you regarding my account and then a new quote that has been made.

I need my account credited before I can accept the new quote, and also, I have questions regarding the issues we have had. The new quote number is Q*** My account number is ***

We have been struggling with you guys to sort this out for 4 weeks now. I need this sorted out asap! [08:22, 13/03/2023] Me: If you need my communications I will gladly forward it to you so you can understand my situation and frustration [08:22, 13/03/2023] me: ***XXTHEC MANAGER

I received a quote from vox with the router on, but I do dot agree with this. That router is 2nd hand I cannot be expected to pay full price over 12months that is not new. I will gladly accept this if you look at the price of the router and also take in consideration everything we had to go through just to get a response from you regarding this issue.

Also I will not be accepting anything until my accout has bee credited and it shows that I owe nothing.

Another question what should we do with the tplink we currently have? [08:28, 13/03/2023] Vox: Hi there. Can I give you a call after my morning meeting and we can discuss everything.

Thank you [08:28, 13/03/2023] Me:Thats fine [08:29, 13/03/2023] Vox: Thank you [10:18, 14/03/2023] Me: Thanks for your call and useless effort to sort out my problems agai. Such awesome service from your company.

Please clear my account come fetch your equipment and cancell all items on my bill you will not be receiving any payments from me and I know my acount is up for suspention due to your bad service in helping me try to sort out my account. I am not interested in hearing anything from you guys anymore. I am done ______

I have contacted the consumer board regarding this:

Tue, Feb 28, 2:51 PM

to me

Good day to you,

Suppliers are not permitted to accept payment or other consideration for any goods or services, if:

· They have no intention of supplying those goods or providing those services; and

· They intend to supply goods that are materially different from the goods or services, for which payment was accepted.

· Suppliers are required to honour the supply of goods or services on specified dates, times and other particulars, if committing to such arrangements.

· Consumers have the right to demand refunds for full amounts paid in respect of commitments, together with interest, at prescribed rates, from the dates of payment until the dates of reimbur*****t.

Please advise if we may assist. I will send you our quote and mandate immediately to proceed. We will follow the prescribed rules of the CPA regarding Alternative Dispute Resolution. Our process can be sent to you on request.

Kind Regards

SA CONSUMER COMPLAINTS Show quoted text