Absolute bad service from VOX

<p>The whole ordeal started with one of site in South Gate mall , the site uses a broadband Link 2meg line . We have been experiencing the issue with the line for the past two weeks now the link is very unstable . I have received the following reference numbers from the service desk VSR - ********** the other ref for the same call is VSR - ********** which was closed by a senior engineer by the name of Marc weaving starting that the line was congested . I have further investigated on my side to evaluate the traffic on the network and I got the following results 5 minute input rate 989000 bits/sec, 110 packets per/sec the Marc tells me that the line is congested we are not even utilizing 60 % of the line , to make matters even worse is the close incidents without notifying the customer I have further spoken to the staff members who have advised that most customers are very unhappy about the service that they receive with VOX telecoms my advise to anyone looking for a service provider is not utilize VOX at all cost you will save your self lot of money and trouble I have never worked with so many *********** people In the IT industry please see attached evidence </p>