MB
Mariette B

1 reviews | Active since Aug 2026

17 Aug 2026, 12:27

***

Extremely Disappointed with Vox Customer Service I am extremely disappointed with the level of customer service I have received from Vox. It has now been 4 months of struggling with my internet connection, and despite numerous complaints and attempts to get the issue resolved, the problem is still not fixed as of today. Four months is completely unacceptable for a customer to be left without a reliable internet service, especially when I have continued paying for the service. I have been patient and given Vox more than enough time and opportunity to resolve the issue, but unfortunately, I am still experiencing the same problems. The lack of urgency, communication and proper resolution has been incredibly frustrating. Customers should not have to constantly follow up for a problem that should have been resolved months ago. I am extremely disappointed with Vox and the service I have received. If this matter is not resolved, my next step will be to take my complaint to HelloPeter and share my experience publicly. Vox, your customers deserve better than this. Four months is far too long to wait for a problem to be resolved.

0
Replies (2)
Vox Telecom
Vox Telecom's reply17 Aug 2026, 12:40
Official
Good day Mariette 

Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
MB
Mariette B's update17 Aug 2026, 12:46
Reviewer Update
This needs to be sorted by the end of business today