A VERY UNHAPPY VOX CLIENT USELESS CUSTOMER SERVICE

After continuous back and forth trying to order a reinstallation and new internet account, Vox doesn't seem to know their **** from their elbow. I have been sent from pillar to post trying to get the ONT in my house re attacehd to the line after the previous owner cut it off. It is a really simple thing to do and jsut requires a vumatel technician to come in and either put in a new ONT or reconnect the existing one. I received a VC code today thinking it would enable me to finally order the reinstallation and have the ONT sorted out so that I can activate my vox installation. After explicitly explaining that a re-installation is needed and not a new installation vox still ordered a new installation and now my order cannot be processed by Vumatel, I am now being made to wait even longer while they communicate internally to sort it out. I have multiple accounts with vox and never in my life have I received such terrible customer service and lack of staff training from Vox. I am beyond frustrated and angry at the whole situation and nobody at Vox seems to give a Sh!*t. I hope to get a response to my review because this seems to be the only way to get my query dealt with. It is a really simple process it doesn't take a rocket scientist to get it right.