A very disappointed client .

please contact us by email or WhatsApp

Here is my email sent today, after not receiving any response again.Good Day,
I have not received any reply to my email below. Please reply without further delays.
The Router collected by your team was the router installed by Vox or Vox Agent his name is Mathew cell number ***. The fact that you are stating the router collected was not correct is ridiculous to say the least, serial numbers do not appear on any documentation I have from Vox, There was no receipt or collection documentation given when your collection team collected the Router , May I also add that Vox were not even aware that the router had been collected on Monday 12th August, which was collected on 25th July. (18 days later) (Refer to email ).
I cannot believe the way in which Vox Western Cape are dealing with this. We have been clients of Vox for many years our first contract being in Benoni Gauteng, we had no problems whatsoever, with Vox Benoni and in fact had excellent service from beginning to end of Contract, Our reason for taking a Vox contract in Western Cape. It would seem Vox Western Cape do not offer the same excellent service!
First of all, clear instructions were given for collection of the router on cancellation and again when the collection team confirmed the collection date, yet this was ignored resulting in the router collection being delayed. Vox did not inform me on non collection at the end of May, instead Vox just issued a invoice and statement, the invoice does not even state what I am being charged for,
Vox have debited my account with R1999.00 incorrectly, I now instruct Vox to credit my account with this amount without delay.
RegardsLinda Plant

REPLY TO ABOVE EMAIL FROM VOX TODAY.

Good day,

Kindly be advised that we have tried to make contact and you could not be reached, The hardware returned is incorrect; kindly return the router HAP: E5780F40B896 to vox for a refund
Kind Regards
Vox accounts

well the problem has not been resolved, now the 6th Sept.
The correct router was found at our Estate Agents office eventually ( Vox delayed collecting it by several weeks - hence the mix-up of routers). Now another delay in collecting the correct router- at least 2 weeks now after requesting them to collect it . It seems that they cannot be bothered to collect their router as we have paid for a new router ( deducted from our bank account by Vox ). R1999
When is VOX going to collect their router so that we can be refunded the R1999 !!!!!
This time I have also requested their collection guy's to give my Estate agent a proper receipt for the router ( when they collected last time no official receipt was given ).
Come on guy's , collect your router and pay me back - a very frustrated VOX client

Thanking you for your co-operation, will await your refund on the 20th Sept 2024