1 reviews | Active since Feb 2023
A service i cancel way before
Sometime in February one of their agent Sipho came to our flat and he made us sign for WIFI. A Week later i then what app him to advise him that i don't want the Wi-Fi anymore. one of the consultant also called i advised her that i don't want anymore. Now in April they decided to to bring the router which i told the delivery guy to go back with it .
This morning 19/04/2024 i received a statement that i need to pay R2800 for cancellation. it is not my problem that their agent didn't cancel in February .
Vox now wants to debit my account for services that didn't render . The agent told me about open serve and vox . I called them this morning, and i was put on hold for 18 minutes. They are never available to assist. you are being taken from pillar to post .
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been approved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been approved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox