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Tony V
1 reviews | Active since Jun 2012
16 Apr 2023, 15:07
A Sad reflection of a once superb company!
For over 20 years I have in my professional and personal capacity been a client. Sadly, VOX is a shadow of their former self. They cannot even resolve a simple accounts enquiry. They don't respond to emails. You can never get through to anyone on their support line. They have so many queries. You are always about number 70 in the queue..
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
16 Apr 2023, 17:38 Good day Tony
Thank you for entrusting us with your service request.
Kindly note that we have received your email sent to talk2us, thank you.
The details of your complaint has been escalated internally for further investigation.
We will contact you shortly to assist with the resolution of your complaint.
Kindly note that the creditors department's working hours are Mon-Fri 8AM - 5PM
Your reference remains VOX***6
Kind Regards
Vox
Thank you for entrusting us with your service request.
Kindly note that we have received your email sent to talk2us, thank you.
The details of your complaint has been escalated internally for further investigation.
We will contact you shortly to assist with the resolution of your complaint.
Kindly note that the creditors department's working hours are Mon-Fri 8AM - 5PM
Your reference remains VOX***6
Kind Regards
Vox
Vox Telecom's reply16 Apr 2023, 17:38
Official
Good day Tony
Thank you for entrusting us with your service request.
Kindly note that we have received your email sent to talk2us, thank you.
The details of your complaint has been escalated internally for further investigation.
We will contact you shortly to assist with the resolution of your complaint.
Kindly note that the creditors department's working hours are Mon-Fri 8AM - 5PM
Your reference remains VOX***6
Kind Regards
Vox
Thank you for entrusting us with your service request.
Kindly note that we have received your email sent to talk2us, thank you.
The details of your complaint has been escalated internally for further investigation.
We will contact you shortly to assist with the resolution of your complaint.
Kindly note that the creditors department's working hours are Mon-Fri 8AM - 5PM
Your reference remains VOX***6
Kind Regards
Vox
TV
Tony V's updateReviewer Update
17 Apr 2023, 11:07You are so ****** useless you close this ticket, and the problem is still not resolved, and no one has responded!!
TV
Tony V's update17 Apr 2023, 11:07
Reviewer Update
You are so ****** useless you close this ticket, and the problem is still not resolved, and no one has responded!!
Vox Telecom's replyOfficial
17 Apr 2023, 12:43Good day, Tony
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply17 Apr 2023, 12:43
Official
Good day, Tony
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox