SM
SULIMAN M
1 reviews | Active since Jun 2024
26 Jun 2024, 12:56
A review re-iterating the terrible, substandard, execrable, abysmal customer service
My Review of VOX is just a re-iteration of the majority of the reviews posted. I have a business that is solely dependent on Vox for VOIP and internet and I have had no service for two weeks now. I have to resort to my own LTE at my own cost. Understandably breakdowns do happen, however when they do happen and when I seek standard customer care from Vox, it is sub standard customer care I only received. Call center agents keep sending me from one place to another and none of them could assist me. I will advise every body that is considering to use Vox not to do so as you will be disappointed.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
26 Jun 2024, 13:52Good day, SULIMAN
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply26 Jun 2024, 13:52
Official
Good day, SULIMAN
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 Jul 2024, 11:57Good day, SULIMAN
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply04 Jul 2024, 11:57
Official
Good day, SULIMAN
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
SM
SULIMAN M's updateReviewer Update
04 Jul 2024, 13:08Almost 3 weeks later, this issue was finally resolved.
I was advised on every call that my matter was given priority and was escalated. If priority and escalation of a connectivity issue takes 3 weeks, I do not see that as PRORITY!!!
I was advised on every call that my matter was given priority and was escalated. If priority and escalation of a connectivity issue takes 3 weeks, I do not see that as PRORITY!!!
SM
SULIMAN M's update04 Jul 2024, 13:08
Reviewer Update
Almost 3 weeks later, this issue was finally resolved.
I was advised on every call that my matter was given priority and was escalated. If priority and escalation of a connectivity issue takes 3 weeks, I do not see that as PRORITY!!!
I was advised on every call that my matter was given priority and was escalated. If priority and escalation of a connectivity issue takes 3 weeks, I do not see that as PRORITY!!!