A-rating for Zero assistance

Its absolutely shocking that you have to contact them to remind them about previous issues logged and yet still nothing is or getting done about it. Numerous e-mails been sent, phone calls longer than 20min before assistance, then they hangup and dont even bother returning the call. its now been more than 2 weeks since i logged a complaint that my wi-fi is not working properly and i am still waiting for any correspondence from Vox. I will and am looking for alternative solutions. useless. to say the least.