A path of decline

Beginning of Feb 2021 I app**** for fiber. Fast forward +/- four months later and nothing has happened. To be fair Frog Foot needs to install fiber in my block of flats so there's a third party delay to consider. However, the block of flats directly across the road from us has fiber. I know this because there's a nice little Frog Foot sign saying something like "fiber provided by Frog Foot". A brief look around the neighborhood reveals that nearly every dwelling has a little sign like that. I mention this because I have come to understand that the fiber provider considers the ISP (VOX) to be their client and it is impossible to enter a conversation with Frog Foot being the end user. This means that the ISP (VOX) is totally and wholly responsible for the project management of implementing fiber. Although the various VOX representatives have been somewhat responsive to my update queries, there has been zero progress. Further, VOX has a number you can supposedly call that's dedicated to fiber-to-the-home updates. Every single time I phoned this number it rings into oblivion. Lastly, I had been assigned an account manager at sign up whom explicitly stated that I could communicate with them regarding my account, which I thought was great, but once FICA was submitted there was radio silence. Some perspective, I signed up with VOX because friends and family recommended them. I checked Hello Peter as part of my due diligence and their rating was around 2.5 or something (this is Nov 2020). I decided to go with them despite the shocking rating because I thought, through anecdotal reports, that they might be better in my area. It is now May 2021 and their rating is 1.45 from 2677 reviews and I still have no clue what's happening with my fiber. After checking in with those that recommended I have learnt that they've also moved on to a different ISP. I cancelled all ongoing activities as of today. I wouldn't be surprised if I get fiber in the next two weeks through another ISP only for VOX to show up in 2027 saying "congrats, your fiber is on its way".