A month later and still no FTTH

I ordered FTTH a month ago today and my experience up to this point - still not connected - has been nothing short of atrocious.

Although I understand that Vox acts as the middleman between myself and Vodacom who is the fibre provider in my area, the physical installation wasn't being driven unless I contacted my consultant and prompted for action. I ordered on the 9th of May, and the FTTH was only installed on the 31st. An error existed on the Vodacom Fibre side and I informed my consultant of that. However, another week had to pass where I had to wake up my consultant before anything happened.

I informed my consultant that the matter has been rectified and requested feedback, which I didn't receive until I picked up the phone and started rustling some feathers at Vox.

What I cannot understand or accept is how, in the competitive ISP sector within SA, such poor service even exists. I have sent an email to Vox customer support regarding this installation but they have not responded to my deadline, and I am escalating this matter on my own terms now.

From the start I have pointed out to Vox that I am dependent on an Internet connection to earn my income, and I have been idle since 1 June. I really didn't expect that, even under the most ridiculous of circumstances, I'll still be without a connection.