GA
Genna A
1 reviews | Active since Dec 2012
23 Jan 2025, 11:39
A joke of a service provider
Terrible customer service, no interest in actually working and doing their job. They promise easy transferral to a new property but when the time comes to transfer, you get told it’s not possible and you have to cancel your contract, which of course carries a fee. The new address does fall into their area and trying to get hold of someone to have a conversation, is damn near impossible. Another joke of a service provider
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Replies (1)
Vox Telecom's replyOfficial
23 Jan 2025, 11:50Good day, Genna
Thank you for your review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Please note that your cancellation request has been processed as requested. A clear calendar month notice for services to be cancelled. You will still be billed for the calendar month notice.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Please note that your cancellation request has been processed as requested. A clear calendar month notice for services to be cancelled. You will still be billed for the calendar month notice.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply23 Jan 2025, 11:50
Official
Good day, Genna
Thank you for your review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Please note that your cancellation request has been processed as requested. A clear calendar month notice for services to be cancelled. You will still be billed for the calendar month notice.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Please note that your cancellation request has been processed as requested. A clear calendar month notice for services to be cancelled. You will still be billed for the calendar month notice.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox