CK
Christiaan K
1 reviews | Active since May 2026
14 May 2026, 12:56
A good relationship that went sour.
I've had an excellent experience with VOX until now, reliable service, great support, and they've been fantastic for me and my business
That changed with my recent fiber install via Octatel. VOX initially advised they'd quote me for the ONT move; I requested the quote but never received it. On-site, technicians then assured me no extra costs as it would be treated as a new install, due to missing power cables on the box. They were even relieved that no new trench was needed. Yet, I was still billed R1500 excl. VAT, with no waiver despite the clear miscommunication and missing quote.
Disappointing lapse in process on otherwise solid service. Worth fixing for customers.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
14 May 2026, 13:17Good day, Christiaan
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply14 May 2026, 13:17
Official
Good day, Christiaan
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist
We will provide feedback to you soonest.
Kind Regards,
Vox
CK
Christiaan K's updateReviewer Update
14 May 2026, 15:16Thank you.
One question: since when is a quote issued after the work is done?
Octatel just called to book the ONT relocation. To be clear, the ONT is already exactly where I want it, no further move required.
This miscommunication between VOX and Octatel has created a mess. Please straighten it out and arrange the router installation plus line activation ASAP so I can finally get my fiber up and running.
If your project management team requires any more clarity, please have them call me. I just need this resolved ASAP, please.
One question: since when is a quote issued after the work is done?
Octatel just called to book the ONT relocation. To be clear, the ONT is already exactly where I want it, no further move required.
This miscommunication between VOX and Octatel has created a mess. Please straighten it out and arrange the router installation plus line activation ASAP so I can finally get my fiber up and running.
If your project management team requires any more clarity, please have them call me. I just need this resolved ASAP, please.
CK
Christiaan K's update14 May 2026, 15:16
Reviewer Update
Thank you.
One question: since when is a quote issued after the work is done?
Octatel just called to book the ONT relocation. To be clear, the ONT is already exactly where I want it, no further move required.
This miscommunication between VOX and Octatel has created a mess. Please straighten it out and arrange the router installation plus line activation ASAP so I can finally get my fiber up and running.
If your project management team requires any more clarity, please have them call me. I just need this resolved ASAP, please.
One question: since when is a quote issued after the work is done?
Octatel just called to book the ONT relocation. To be clear, the ONT is already exactly where I want it, no further move required.
This miscommunication between VOX and Octatel has created a mess. Please straighten it out and arrange the router installation plus line activation ASAP so I can finally get my fiber up and running.
If your project management team requires any more clarity, please have them call me. I just need this resolved ASAP, please.
Vox Telecom's replyOfficial
19 May 2026, 10:48Good day Christiaan
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Vox Telecom's reply19 May 2026, 10:48
Official
Good day Christiaan
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox