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Nolu N

1 reviews | Active since Feb 2024

16 Feb 2024, 14:53

A CRY FOR HELP

I'm really running out of ideas now. I literally had to buy data just to write a complaint because my internet connection is not working. I've used Vox before and I've never had this problem. I've spoken to 3 different support Technicians and they have failed. The first consultant even created test accounts and didn't even delete them.The next consultant told me he would escalate this matter. It's my first month with Vox and it has been horrible.I have to restart every 30 mins.it works fine for 10 mins then I can't even load web pages. I CAN'T DO MY WORK. Ofcos payment will be expected from me come month end .This is very poor .First consultant promised that a technician would come if this problem didn't go away but nothing has happened. Can I please get assistance 😭.

0
Replies (6)
Vox Telecom
Vox Telecom's reply16 Feb 2024, 15:15
Official
 Good day, Nolu 

Thank you for your review. 

Kindly note that the details of your query has been sent to the Support team to investigate and assist. 

We will provide feedback to you soonest. 

 Kind Regards, 
 Vox   
NN
Nolu N's update16 Feb 2024, 17:53
Reviewer Update
Still no feedback.
Vox Telecom
Vox Telecom's reply21 Feb 2024, 07:54
Official
Good day, Nolu N
 
Thank you for your patience while this matter was being resolved.
 
Kindly note that we have received confirmation that the onsite support team assisted with the connectivity problems experienced.
 
 Should you require any further assistance, please do not hesitate to contact us.
 
Kind Regards, 
Vox
NN
Nolu N's update23 Feb 2024, 12:45
Reviewer Update
7 days later and I'm still experiencing problems. A helpful technician came and saw that the problem is persisting and escalated the matter.I've been waiting for the whole week for a frog foot technician to come and fix the problem. It's Friday now and I'll have to suffer for another weekend with weak internet even though I'm paying so much money.This is very upsetting.
NN
Nolu N's update27 Feb 2024, 11:26
Reviewer Update
After communicating with Frogfoot, they claim that everything was checked on their side and this was communicated with Vox. They claim the problem isn’t with Frogfoot but with Vox ISP… I’m being sent up and down with no resolution and continued weak internet THAT I PAY MONTHLY WITH MO FAIL!! Honestly you need to do better! I can’t still be complaining about the same matter for this long!!! Cause even if I’d decide to cancel I will still be charged on cancellation fees even though the problem is with the service I am experiencing!!! Would not recommend anyone after this experience! 1 Star is being too generous
Vox Telecom
Vox Telecom's reply01 Mar 2024, 13:34
Official
Good day, Nolu
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox