1 reviews | Active since Apr 2022
A bunch of thieving chancers
On the 29th of March 2022, Vumatel sold me the Voxtelecom fibre service a R699 contract on a month to month basis, firstly I spoke to 3 different sales agent from all over the country to sell me the same damn contract, however all 3 these agents have told me that my only and 1st instalment for the month of April would be R699 at the end of April on the 26th 2022 which I agreed to because I generally am paid around that time, no mention of me paying in advance for this contract, I know this for sure because I repeatedly asked these 3 agents if I would have to pay anything in advance and every time I was assured by all 3 sales agents that I will not be required to pay anything in advance. They started billing me while their device was in transit to my home, when it finally got to my house it wouldn’t connect because the vumatel box in my house was faulty as we had found it here when we moved in, we were promised a plug and play situation which surprises surprise, we had to wait another entire week for them to repair the box, which they came to do on a Sunday the 10th of April 2022 that evening. After that we had 8 days of actually usage of pathetic fibre service, after which they decided on the 19th of April 2022, to SUSPEND my service because according to them, I was OVERDUE ON MY PAYMENT and I owed them R766 incl. pro rata that was never mentioned to me, and that I was overdue from the 1st of April 2022, let’s keep in mind, I only signed up for this contract the 29th of March 2022 and on the 1st of April 2022 the vox app is already telling me that I am R766 OVERDUE. When I informed them that I’m receiving legal advice on the matter from Scorpion legal, they very quickly started changing dates on the app and amending invoices, to which the overdue payment of R766 was reduced to R556, however they are now trying to gaslight me in to believing that I was made aware that I would be paying in advance for this contract and that the fee they amended to R556 was for the month of April 2022 and that on the 26th of April 2022, I’ll be paying for may, and that the total I would be debited on the 26th of April 2022 is R1225 OF WHICH I DID NOT AGREE TO BECAUSE I KNOW I CANT AFFORD THAT!! I was made to know that I would only pay one payment R699 at the end of April on the 26th 2022, for my 1st month of usage, I was never informed to pay in advance for this service and of I only had 8 days of actual usage because had that been the case I would not have had taken the service/product‼️
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
