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I had a contract with Vox and was cancelled exactly one year and 1 month ago. Out of the blue I receive an invoice that I owe them an amount of R1 999 - I immediately try and contact them but no answer - holding more than 20 minutes every 2nd day - send an email and receive an email referring to a Ticket Logging Confirmation. Up and until today no feed back from Vox on the ticket query. Next an amount of R1 999 was taken off my account. Tried to call again - holding for more than 30 minutes, using my office phone eventually someone answers. I explain my query and the answer I receive is that they are looking for the device and I must courier it to Centurion. I immediate got upset and explained that nobody from VOX every called me to collect. When I cancelled my contract I informed them that I was moving from the address where the device was installed. The person with whom I cancelled the contract said no problem mam, we will call you. I insisted on speaking to a manager, but was holding for another 30 minutes and I put down the phone. After 15 minutes a manager calls me, Lerato apologizing and she will logg a call and get back to me. How many calls do you have to logg,. My understanding is when a courier does not get hold of the customer, don't you (Vox) phone until your customer and after informing Vox I will not be at the installation address after the cancellation of the contract. Is it not Vox who must make an effort to get hold of me. I still use the same contact number on which they phoned me a few minutes ago or do you just take off money from my account. If I had not made any contact after receiving the invoice as I would understand. After cancellation of a contract nobody can just take money out of your account. I will never sign up with VOX again and I would not refer anybody - their customer service is not managed very well. Very bad experience. Has anybody else had the same experience after 1 year of cancelling their contract.