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I have been called by Vox last week offering me 30 gig and router ,,,and I agreed to the package ,,,,that was my biggest mistakes of my life,,,,,on the 20th my packages was received by Aramex and I was promised it will delivered to me on the 25th ,,,I waited and nothing come through ,,,I receive a call from Kalhego in Vox who initially promise to get my package delivered on 27 COB or latest 28 which is tomorrow,,,,she said Aramex misplaced my package so she is sending a new router to Johannesburg,,after an hour she call again and said Aramex can only deliver on the 1st that's just after 2 weeks and as per the Vox consultant I was supposed to get my package by 5 to 7 days and she promise I won't pay anything till I got my router,,,I told Kalhego to kindly cancel my package as I can't wait for 2 weeks but now Vox want me to pay R299 for cancellations fee for something I never had at all ,,,,,this is how company are reaping people out and it's not on

How can I pay cancelation fees if a router that is ****** in Aramex ,,,,it's not my fault someone misplaced it