GM
Gladstone M
1 reviews | Active since Aug 2014
13 Apr 2023, 09:47
***
For the past 2 months I have been paying my wifi on the 20th of each month since February 2023 as this is my salary date. I have notified Vox but only told my query is logged. I have requested them to do it from the 20th to the 20th of each month and now despite paying on the 20th March my wifi is off and I will pay on 20th April and will only be on for 2 weeks. This is extremely poor service as I work from home as i installed wifi for this purpose if my query cannot be resolved may you please cancel and i will look for another service provider who may assist me as this affects my performance as i measured in the role i work in.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
13 Apr 2023, 10:21Good day , Gladstone
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 Apr 2023, 10:21
Official
Good day , Gladstone
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
GM
Gladstone M's updateReviewer Update
13 Apr 2023, 10:23Good day
Thanks for the feedback, much appreciated.
Kind regards
Gladstone
Thanks for the feedback, much appreciated.
Kind regards
Gladstone
GM
Gladstone M's update13 Apr 2023, 10:23
Reviewer Update
Good day
Thanks for the feedback, much appreciated.
Kind regards
Gladstone
Thanks for the feedback, much appreciated.
Kind regards
Gladstone
Vox Telecom's replyOfficial
14 Apr 2023, 11:29Good day, Gladstone
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query
Do note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query
Do note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply14 Apr 2023, 11:29
Official
Good day, Gladstone
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query
Do note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query
Do note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
GM
Gladstone M's updateReviewer Update
14 Apr 2023, 11:40Hi
So are you saying that my viewing is valid from the 20th to the 13th of every while I still pay a full premium.
Kind regards
Masinge
So are you saying that my viewing is valid from the 20th to the 13th of every while I still pay a full premium.
Kind regards
Masinge
GM
Gladstone M's update14 Apr 2023, 11:40
Reviewer Update
Hi
So are you saying that my viewing is valid from the 20th to the 13th of every while I still pay a full premium.
Kind regards
Masinge
So are you saying that my viewing is valid from the 20th to the 13th of every while I still pay a full premium.
Kind regards
Masinge
GM
Gladstone M's updateReviewer Update
14 Apr 2023, 15:41Hi
I made payment on 20 Feb but disconnected by 10 Feb, I made payment on 20 March i'm disconnected by 13 April , what i am saying let my subscription run from the 20th to the 20th of every month
I made payment on 20 Feb but disconnected by 10 Feb, I made payment on 20 March i'm disconnected by 13 April , what i am saying let my subscription run from the 20th to the 20th of every month
GM
Gladstone M's update14 Apr 2023, 15:41
Reviewer Update
Hi
I made payment on 20 Feb but disconnected by 10 Feb, I made payment on 20 March i'm disconnected by 13 April , what i am saying let my subscription run from the 20th to the 20th of every month
I made payment on 20 Feb but disconnected by 10 Feb, I made payment on 20 March i'm disconnected by 13 April , what i am saying let my subscription run from the 20th to the 20th of every month