Hellopeter
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1 reviews | Active since Jun 2017

14 Mar 2022, 18:17

7 months of the same issue

It's been almost a year with VOX and I've spent the last 7 months calling vox at minimum twice a month to clear the cache on my router because I can't stream. No permanent solution to this problem. It's actually quite deflating. I am literally waiting for the 12 months to conclude so I can move to a better service provider because I've had it

0
Replies (3)
's update14 Mar 2022, 18:20
Reviewer Update
PS. It’s been 2 days trying to get assistance and can’t get through to the call center
Vox Telecom
Vox Telecom's reply14 Mar 2022, 20:13
Official
Good day   Nosipho M 

Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 

Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply17 Mar 2022, 13:01
Official
 Good day, Nosipho M  Thank you for your patience while this matter was being investigated.  Kindly note that we have received confirmation that the connectivity issues were resolved after cache was cleared and the router has been reconfigured.  Should you require any further assistance, please do not hesitate to contact us on *** or email, ***   Kind Regards, Vox