SC
Sofia C
1 reviews | Active since Sept 2019
14 Feb 2023, 15:05
7 days no internet. Pointless logging faulty
We have been without internet for 7 days now. A guy logged a ticket for us, nothing was done. We called to complain, the lady said a technician needs to come out and she will put URGENT on the request and will call us back. We are still waiting for the call as to when the technician will come and sort the problem out. VOX are quick and ready to debit our account with the FULL payment but ridiculously slow to attend to a problem and fix it.
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Replies (2)
Vox Telecom's replyOfficial
14 Feb 2023, 15:55 Good day , Sofia C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
The ticket was logged by 2023-02-13 Ref VOX***5
The Support team did escalate to the On-Site support to assist Callout Ticket: VOX***0
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
The ticket was logged by 2023-02-13 Ref VOX***5
The Support team did escalate to the On-Site support to assist Callout Ticket: VOX***0
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply14 Feb 2023, 15:55
Official
Good day , Sofia C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
The ticket was logged by 2023-02-13 Ref VOX***5
The Support team did escalate to the On-Site support to assist Callout Ticket: VOX***0
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
The ticket was logged by 2023-02-13 Ref VOX***5
The Support team did escalate to the On-Site support to assist Callout Ticket: VOX***0
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
17 Feb 2023, 10:40Good day, Sofia C
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router has been replaced and reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router has been replaced and reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply17 Feb 2023, 10:40
Official
Good day, Sofia C
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router has been replaced and reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router has been replaced and reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox