6 Day Fiber Outage / Shameful service from Vox Telecom

As I write this review we are still without our fiber connection after 6 days of outage. After running some tests on our router we logged a ticket on Friday morning 21st October and were told that a fault would be logged with Vumatel as it appeared that the fault lay with Vumatel. We have followed up every day since only to find that the 1st, 3 support agents had not logged a fault with Vumatel even though that had been promised. It was only the 4th service agent who logged the fault on Monday.

Vumatel quickly rep**** that they would require access to our property and they would call shortly to arrange. Then nothing??? We now are on Wednesday 26th October and no further word has been heard from Vox or Vumatel. We call every day asking for an update and only get platitudes from Vox, no concrete info as to what they are doing to resolve this outage. No one from Vox ever calls us back.

Does anyone from Vox care about this shameful lack of customer service?

I would also like to mention that I am a Vox customer of at least 15 years and have never experienced such poor handling of a technical issue before.