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what is wrong with Vox. They just billed ky wife R2000 on my account for the router that was returned. I have spoken several times with their consultants to resolve this and this is causing inconvience. Aviwe, one of the consultants has acknowledged that the router was received on the chat but the issue was resolved, and they still charge me. today Anna from the billing team assisted me, she is very rude. she continue to say that i was told that i need to return the router or i would be charged, she says this after i sent proof and communication to prove that the router was sent. what service is this and whats wrong with Vox. she just ended the chat after i asked to speak to the billing manager