5 Star VOX Guys

I must say that I once thought of cancelling my service with VOX, reason when ever I called in to have my issue resolved, the person taking my call would always just tell me that my extender is not a VOX product, I opted to speak to a Supervisor and my cry would fall on deaf ears, I would not get a call back. I went as far as to avoid speaking to VOX ( Agents), they came across as one track minded people. Enough said about the Issue, I would like to express my happiness to 2 gentlemen i spoke to 1) Justin (Ticket nr VOX***6) who called me at 18:00 in the evening to start resolving my issue, I must say he is very patient and very helpful, i explained the situation and started working on the issue immediately, i must say he is very efficient with updating his notes, unfortunately the issue was not resolved the same night due to delays and me having wait for the system to update. He was what you would call a sigh of relief, somebody that listens to you and not just say i cannot help you, yes Rome was not built in one day, hence the issue took time to resolve, please can VOX look after Justin and give him a reward for doing a Good job. 2) The next day i received a call from an awesome gentleman by the name of Jason (Ticket nr VOX***6), this guy made sure he can get hold of me with me missing his call while in meeting and fetching my daughter from school. he started speaking and could give me the info that Justin loaded and he is friendly efficient and very knowledgeable, he thinks out of the box and with and issue that i had for 2 years, it was resolved in half an hour, why half hour, i delayed in some of the process that i had to follow, but he was very patient and managed to resolve my issue and he even sent me an email to make sure that if i do want to follow up i can just send him an email. please inform Jason that i could not do the survey due to some issues that i could not open that email. if i had to rate him out of 10 i would give him 20 out of 10, that is how good he was. VOX please make sure you look after these gentlemen, if it was not foe their service and dedication, you would have lost a client, i was busy shopping around and found a better package than the one I was on to move on to your competitor. instead i increased my package/line speed just because of Justin and Jason, I hope that VOX can give you guys a nice/good incentive for JOBS WELL DONE. the FIVE Stars is for Justin and Jason, and i hope their behavior can rub off on some the agents and also the Team leaders that does not return calls